What happens if the seller of the car won’t take the car back within 14 days if I have notified them within this period about the return of the vehicle?

If the seller won’t take back the vehicle, then it’s time to raise a formal complaint. We’d recommend putting your concerns down in writing, so sending it by post or by email, and giving the business up to eight weeks to investigate what’s happened and issue their final response. If they still refuse to take back the car, and they’re accredited to The Motor Ombudsman, then get in touch with us. We’ll look at what’s happened and, if we find something has gone wrong, we’ll find the fairest way of putting things right.