What kind of award can I expect?

The Motor Ombudsman can make awards ranging from an apology to up to £10,000 compensation, or the value of the vehicle where applicable. Our goal, though, is to put you in the position you would have been in had the problem not occurred.

If the value of your complaint is over £10,000, and this is not due to the vehicle’s value, we would recommend looking to pursue it elsewhere.

You can find useful information on the type of award you can expect to receive if your complaint is upheld, in this guide.