About Us


The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Thousands of businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

You can find out more about us and the dispute resolution process by downloading our consumer guide.

Download our customer guide

The Motor Ombudsman operates four Code of Practice which are all approved by the Chartered Trading Standards Institute (CTSI) Consumer Codes Approval Scheme (CCAS):


The Motor Ombudsman Trading Standards About us

Garage Finder

Consumers can find a garage they can rely on using The Motor Ombudsman’s Garage Finder. Thousands of garages, including independent garages, main dealer and manufacturer authorised repairers that are accredited to the Service and Repair Code are listed.