Our values

Our company values and mission are central to our organisation and guide our actions.

Our mission

Our mission is to provide the best dispute resolution service through engaged people driving excellence in customer service across the automotive sector.

Our values

We are known for our values: integrity, effectiveness, openness, accountability, professionalism and always looking to reach a fair and independent resolution. Our people are key to maintaining this reputation and ensuring our continued success. We enable them to grow and develop so that their quality and competence sets us apart.

Our commitment to you

The Motor Ombudsman is committed to abiding by the Ombudsman Association’s Service Standards Framework. The Framework sets out what the Ombudsman Association, its members and relevant stakeholders consider to be good practice. Every year, The Motor Ombudsman reports against the Framework in its annual report so it can continue to meet these standards.

For more information on the Framework, please click here.

Certified ADR provider

The Motor Ombudsman Limited is approved by government, through the Chartered Trading Standards Institute, as a consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Trading Standards