The TMO Team

Here you can find out more about The Motor Ombudsman management team.

Bill Fennell

Managing Director, Chief Ombudsman

Bill has worked in the motor industry for almost three decades, and has held senior roles at JLR, BMW and Rover, amongst other vehicle manufacturers. Bill has a first class reputation of enhancing consumer satisfaction. His knowledge and experience of the issues surrounding the sector bring invaluable industry insight and expertise to The Motor Ombudsman.


Holly McAllister

Head of Customer Service and Quality

Holly joined in 2008 following the launch of the Service and Repair Code, and has served in a number of positions within the conciliation and advisory service. Holly has played a central role in the development of the advisory service and its continued evolution. Holly was appointed Head of Customer Service and Quality, forming part of the leadership team in 2014. This was to ensure the continued delivery of the excellent services provided, thereby freeing up management to focus on business development.


Mark Hallam

Business Services Manager

Mark has over 30 years’ experience of the motor industry, and his role as part of the senior management team is to assist and advise the Managing Director with the development of the business. He is responsible for developing the organisation through supporting the growth and retention of businesses accredited to The Motor Ombudsman

He has held a variety of roles at General Motors and the wider UK motor industry including retail and fleet sales and sales management, regional management and network development.


Vanessa Horsey

Marketing Manager

Vanessa has extensive experience of working within marketing, insight and performance teams. Before joining the company in 2014  she worked for The University of Law in a variety of roles, including the position of Marketing Manager. She also holds an MSc in Management and Business Research Methods.