Europe’s largest independent car dealer and recently acclaimed Motor Retailer of the Year, Arnold Clark, has committed all service and repair sites in its network to the Motor Industry Code of Practice for Service and Repair.
“Arnold Clark businesses are dedicated to providing the highest level of aftersales care in servicing, repairs and MOTs for all vehicle makes and models” said Andrew Hutton, Group Service Manager. “This approach gives Arnold Clark Service Centres the confidence that they can meet the requirements of this important industry initiative. Our customers now have the added confidence of this further commitment to continued good service.”
The Motor Industry Code of Practice for Service and Repair safeguards consumer interests by helping them identify responsible garages and encourage the sector to raise and maintain a high standard of customer service. More than 5,000 garages in the UK have already subscribed to the Code which is currently progressing through the Office of Fair Trading (OFT) Consumer Codes Approval Scheme. It has completed the first stage of the OFT’s code approval process.
“We are delighted that such a well-established name has taken the opportunity to take advantage of the benefits gained by a business subscribing to the Code,” said Chris Mason, Motor Codes director. “Most garages, franchised and independent, will already be complying with the scheme’s requirements and with consumer awareness growing, those that don’t subscribe will surely want to join and add it to their marketing toolkit.”
Developed and launched to respond to consumer concerns over pricing, quality of work and customer service, the Code commits subscribing garages to:
- honest and fair services
- open and transparent pricing
- completing work as agreed
- invoices that match quoted prices
- competent and conscientious staff
- a straightforward, swift complaints procedure
And offers motorists:
- an online search facility allowing consumers to locate their nearest subscribing garage
- a free consumer advice line (020 7344 1651)
- free conciliation and low cost, legally binding arbitration
