| Overall satisfaction | 96% |
| Recommend to friends/family | 95% |
| Customer service | 95% |
| Quality of information provided | 94% |
| Booking process | 96% |
| Quality of service or repair | 95% |
Data source: 1,822 service or repair customers that completed surveys between
1 and 31 October 2010.
Through the Motor Codes customer survey, motorists can provide independent feedback, good and bad, about the experience they have at each of the 6,500 Motor Codes garages across the UK. Every month, as part of its campaign to enhance standards and to demonstrate transparency, Motor Codes publishes the headline results that clearly set Motor Codes businesses apart from other garages in the country.
Motorists can benefit from the peace of mind of using a local Motor Codes garages by using the Garage Finder tool at www.motorcodes.co.uk and can call the freephone motoring advice line on 020 7344 1651. Also on the website, garages can subscribe to the Motor Industry Code of Practice to show their dedication to provide reputable, trustworthy, quality service.
Customer survey winner – October 2010
This week, Motor Codes informed Mrs S Goodman from Hampshire that she had won the October prize draw and would receive a cheque to cover the full cost of work carried out at Protyre Eastleigh.
As part of its drive to raise standards across the industry, Motor Codes provides its subscribing garages with a free, performance management tool that generates detailed customer feedback, enabling 24/7 monitoring of every area of their business.
To help generate this useful feedback, Motor Codes incentivises customers to complete the survey by drawing one customer each month to win back the cost of their service or repair. The garage of the winning customer receives £250 of Snap-On Tools vouchers.
