10,000 Code Survey responses help build map of safe haven garages
Motor Codes customer survey results – December 2010
| Overall satisfaction | 92% |
| Recommend to friends/family | 94% |
| Booking process | 95% |
| Quality of service or repair | 94% |
| Quality of information provided | 93% |
| Level of customer service | 94% |
Data source: 1,238 service or repair customers that completed surveys between
1 and 31 December 2010.
Ending the year on a high, Motor Codes, the government-backed self-regulatory body for the automotive industry, has gathered feedback on its network of subscribing garages from over 10,000 motorists.
Through the Motor Codes customer survey, motorists provide independent feedback, good and bad, about the experience they have at each of the Motor Codes garages across the UK. Every month, as part of its campaign to enhance standards and to demonstrate transparency, Motor Codes publishes the headline results that clearly set Motor Codes businesses apart from other garages. The end of year results are encouraging, as Chris Mason, Managing Director of Motor Codes, explained.
“As the number of subscribing garages has grown and response rates from motorists have subsequently risen, we’ve continued to witness the same high level of customer satisfaction, which is great news for motorists looking to the Motor Codes network for a reliable, high quality service,” he said.
Motorists can benefit from the peace of mind of using a local Motor Codes garage by using the Garage Finder tool at http://www.motorcodes.co.uk/ or calling the freephone motoring advice line on 020 7344 1651. Also on the website, garages can subscribe to the Motor Industry Code of Practice to show their dedication to provide reputable, trustworthy, quality service.
Customer survey winner – December 2010
This week, Motor Codes informed Mrs Dorothy Carr from Staffordshire that she had won the December prize draw and she is looking forward to receiving a cheque for £111.22 to cover the full cost of work carried out on her MG ZR at Angus MacKinnon, Uttoxeter.
As part of its drive to raise standards across the industry, Motor Codes provides its subscribing garages with a free, performance management tool that generates detailed customer feedback, enabling 24/7 monitoring of every area of their business.
To help generate this useful feedback, Motor Codes incentivises customers to complete the survey by drawing one customer each month to win back the cost of their service or repair. The garage of the winning customer receives £250 of Snap-On Tools vouchers.
