November customer survey results announced

Overall satisfaction 94%
Recommend to friends/family 96%
Booking process 96%
Quality of service or repair 95%
Quality of information provided 94%
Level of customer service 95%

Data source: 2,478 service or repair customers that completed surveys between
1 and 30 November 2010.

Through the Motor Codes customer survey, motorists can provide independent feedback, good and bad, about the experience they have at each of the 6,500 Motor Codes garages across the UK.  Every month, as part of its campaign to enhance standards and to demonstrate transparency, Motor Codes publishes the headline results that clearly set Motor Codes businesses apart from other garages in the country.

Motorists can benefit from the peace of mind of using a local Motor Codes garages by using the Garage Finder tool at http://www.motorcodes.co.uk/ or calling the freephone motoring advice line on 020 7344 1651.  Also on the website, garages can subscribe to the Motor Industry Code of Practice to show their dedication to provide reputable, trustworthy, quality service.

Customer survey winner – November 2010

This week, Motor Codes informed Miss Chani-May Martin from Portsmouth that she had won the November prize draw and she is looking forward to receiving a cheque to cover the full cost of work carried out on her Ford Ka at Fratton Bridge Garage, Southsea.

As part of its drive to raise standards across the industry, Motor Codes provides its subscribing garages with a free, performance management tool that generates detailed customer feedback, enabling 24/7 monitoring  of every area of their business.

To help generate this useful feedback, Motor Codes incentivises customers to complete the survey by drawing one customer each month to win back the cost of their service or repair.  The garage of the winning customer receives £250 of Snap-On Tools vouchers.


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