TMO welcomes commercial EV brand Farizon to its New Car Code

The Motor Ombudsman welcomes commercial EV brand Farizon to its New Car Code

Farizon, the electric van brand, has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars
The addition of the Geely-owned marque, which has been introduced in this country by Jameel Motors UK, sees the Code portfolio expand to 48 accredited vehicle manufacturers
The long-standing New Car Code is geared to driving up standards in the supply of new vehicles and manufacturer warranties, and is one of The Motor Ombudsman’s four Motor Industry Codes of Practice to be backed by the Approved Code Scheme operated by the Chartered Trading Standards Institute (CTSI)
Key advantages of Motor Ombudsman accreditation for Farizon include unlimited access to the body’s independent and impartial in-house and automotive-specific Alternative Dispute Resolution (ADR) service, use of The Motor Ombudsman and Approved Code logos, as well as amplified marketing exposure

The Motor Ombudsman is pleased to announce that Farizon, the electric commercial vehicle brand recently launched in this country by Jameel Motors UK, has gained accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars. This brings the total number of vehicle manufacturers accredited to the New Car Code to 48 – the largest ever volume of businesses to do so at any one time, and covers 98% of all new cars sold across the UK.

The latest accreditation to the New Car Code follows the unveiling of The Motor Ombudsman’s four newly-updated Motor Industry Codes of Practice at the beginning of June, which have been evolved in line with the fast-changing automotive landscape. The New Car Code – the longest standing of the Codes, and which has seen the addition of guidelines on areas, such as Advanced Driver Assistance Systems (ADAS), self-driving features, and roadside assistance, is geared to driving even higher standards in the supply of new vehicles and warranties by manufacturers, beyond those required by UK law.

Thanks to The Motor Ombudsman accreditation, Farizon owners will have the all-important added peace of mind that, when purchasing any of the eight variants of the existing Farizon SV van, and/or future vehicles brought to the UK, the scope of the New Car Code will oversee the quality of vehicles delivered, as well as the terms and coverage provided by the brand’s four-year, 120,000-mile warranty in the event of a claim by a customer.

Adherence to the New Car Code sees vehicle manufacturers commit to nearly 100 different responsibilities which, for example, stipulate that carmakers must adopt honest and accurate advertising at all times, that easy-to-understand messaging in customer documentation and promotional material must be used, that warranty agreements are presented in plain English, with any exclusions clearly highlighted, and that spare parts are made available for repairs from the time a new model is launched. Businesses equally promise to take effective action to ensure that consumers receive a fair and swift response should an element of their purchase or ownership experience not be to their full satisfaction.

As one of the newest entrants to the UK’s automotive sector, Farizon’s accreditation to The Motor Ombudsman’s New Car Code offers the brand several key benefits. At the forefront of these is access to The Motor Ombudsman’s Business Information Line for guidance in relation to maximising their accreditation and best practice in customer service, and the ability to signpost customers to The Motor Ombudsman’s in-house and impartial, automotive sector-specific Alternative Dispute Resolution (ADR) service. This is in the event that the business is unable to resolve a customer complaint in the first instance via their own procedures, and it is at this point that The Motor Ombudsman is able to help conclude disputes swiftly and fairly, all at no cost to Farizon vehicle owners.

Through its accreditation, Farizon will equally be able to participate in dedicated Motor Ombudsman industry forums alongside other manufacturers, which offer key insight and learning opportunities, alongside webinars, events, and bespoke training programmes. As a brand building its presence in the UK, being a part of the New Car Code offers amplified brand exposure through The Motor Ombudsman’s marketing initiatives, which include a dedicated profile for Farizon on its website (TheMotorOmbudsman.org), and the chance to be nominated by consumers to win a Customer Service trophy in The Motor Ombudsman’s annual Star Awards, in recognition of going the extra mile when assisting them with a product or warranty-related query.

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “We are delighted to have Farizon on board as a brand accredited to our New Car Code. Adhering to the Code, and following industry best practice, provides a solid foundation for the business to build its product and service offering in the UK, and shows it is ‘doing the right thing’ by its customers. We look forward to working closely with the teams at Farizon, and to their participation in the many great initiatives and opportunities that we offer accredited businesses.”

“We are delighted to have Farizon on board as a brand accredited to our New Car Code. Adhering to the Code, and following industry best practice, provides a solid foundation for the business to build its product and service offering in the UK.”

Bill Fennell

Chief Ombudsman and Managing Director at The Motor Ombudsman

Kate McLaren, Head of Marketing and Sales Operations for Farizon at Jameel Motors UK, explained: “Gaining accreditation to The Motor Ombudsman’s highly-respected and comprehensive Motor Industry Code of Practice is a clear demonstration of our desire to excel when it comes to delivering first class service to our customers, and to being the very best that we can be as we drive our reputation forward. First impressions count, especially when launching into a competitive sector, and The Motor Ombudsman will prove an invaluable resource for guidance and assistance across our organisation.”

For more information on The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, visit www.TheMotorOmbudsman.org/consumers/our-codes-of-practice/new-car-code.

ENDS

Notes to editors

About Farizon

Farizon New Energy Commercial Vehicle Group is a wholly-owned subsidiary of Geely Holding Group. With the support of Geely Holding Group’s Central Research Institute, Farizon New Energy Commercial Vehicle Group has founded China’s largest new energy commercial vehicle research institute. It is responsible for the R&D of a new generation of green and intelligent commercial vehicle products based on passenger vehicle technology. It has formed two core technology routes of “Methanol-Hydrogen + Electric”. Farizon has become China’s first commercial vehicle brand to offer a full range of new energy product. Farizon is committed to becoming a comprehensive intelligent and green transportation technology service provider.

Farizon has doubled its Chinese market share for three consecutive years, with a product market share exceeding 20%, continuously consolidating its leading position in the new energy commercial vehicle industry. This year, Farizon has reached the milestone of 300,000 unit sales, becoming the first new energy commercial vehicle brand who ever achieved this goals.

For more information regarding Zhejiang Geely Farizon New Energy Commercial Vehicle Group please refer to the official website at https://global.geelycv.com.