- All 15 Eden Tyres & Servicing locations to be accredited to The Motor Ombudsman’s Service and Repair Code
- Retail branches in Derby, Rugby and Hinkley to be the first to introduce the Code on their premises
- Service and Repair Code commits businesses to providing an honest and fair service to customers, amongst other requirements
The Motor Ombudsman, the automotive dispute resolution provider, is pleased to announce that all 15 Eden Tyres & Servicing retail branches will be accredited to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Service and Repair.
Derby (Derbyshire), Rugby (Warwickshire) and Hinckley (Leicestershire) will be the first three sites of the Derbyshire-based family-run business, which provides vehicle maintenance services to motorists and tyres to the trade, to be signed up to the Code. They will be followed by the next four locations in Leicestershire, namely Ashby-de-la-Zouch, Coalville, Melton Mowbray and Leicester.
The comprehensive Service and Repair Code is one of four Chartered Trading Standards Institute (CTSI)-approved Codes offered by The Motor Ombudsman, and is designed to ensure that consumers receive an honest and fair service when visiting a Motor Ombudsman-accredited business’ premises for work or repairs on their car. Commitments made by garages who are signed up to the Code include the use of honest and accurate advertising as well as open and transparent pricing, employing qualified staff that act in the customer’s best interests, and having a swift complaints handling process in place should something go wrong. Thousands of independent garages and franchised dealers across the UK are today accredited to the Service and Repair Code, and all are listed on The Motor Ombudsman’s easily accessible online Garage Finder (www.TheMotorOmbudsman.org/garage-finder).
Jim Nicholls, Retail Operations Manager of Eden Tyres & Servicing, said: “Accreditation to The Motor Ombudsman reinforces our core values of providing the highest level of service and work to our customers, and always going the extra mile. It also gives motorists the important peace of mind that their car will be in professional hands during repairs at any of our branches, and that they will only be charged for any work that has been agreed beforehand.”
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, added: “We are delighted that Eden Tyres & Servicing will be adhering to the Service and Repair Code, and they join The Motor Ombudsman’s growing community of reputable and trustworthy businesses across the UK. With nearly 40 years’ experience, Eden Tyres & Servicing has developed an excellent reputation for what they do, and this is exactly the kind of organisation that consumers are looking for when maintaining their vehicle. We are therefore very proud to have them on board, and we look forward to a long-term relationship with them.”