TMO’s Knowledge Base records over 200,000 views for second consecutive quarter

The Motor Ombudsman’s Knowledge Base records over 200,000 views for second consecutive quarter in 2022 


The Motor Ombudsman’s online Knowledge Base, the reference tool designed to provide consumers with responses to some of the most common queries on car ownership, has recorded over 200,000 article views for the second quarter running in 2022. This brings the total number to just under 420,000 for the first six months of this year.


Between 01st April and 30th June, the question from the New and Used Car Sales category around whether a consumer can return a car within 14 days of buying it, was once again the most popular read during the second quarter of 2022, attracting nearly 15,000 views alone. This was followed by the Q&A providing information about getting a refund for a deposit put down on a vehicle (nearly 8,500 views). Climbing four places from Q1 to third position in the top 10 classification for the second quarter, was the article about the Consumer Rights Act 2015 and how it affects a vehicle purchase (nearly 7,350 views).


The most consulted service and repair-related topic during the past three months was around what a consumer is able to do if a garage is taking too long to fix their vehicle, coming in at fifth place with just over 6,000 reads. Making new entries in Q2 were Q&As on the subject of whether a finance agreement will be cancelled if a car has been returned after 14 days of buying it “at a distance” (in the Distance Sales category), and how to make a complaint about a vehicle (in the New and Used Car Sales section). The Q&A giving an overview of when an individual is classified as a motor trader, rounded off the top 10 most referred to articles on The Motor Ombudsman’s Knowledge Base for the second quarter of 2022.


During the past three months, users of the Knowledge Base conducted a total of 28,871 searches, a 14% increase compared to the volume seen in the first quarter of this year. The most frequent terms entered into the search bar by website visitors during the past three months, were namely, “warranty”, “deposit”, “recall”, “refund”, and “new car”. Other queries related to a car purchased on finance not being delivered, a business not taking liability for a broken clutch – in the eyes of the customer, and the price of a vehicle increasing after a deposit had been paid.