The Motor Ombudsman (TMO) is certified as an Alternative Dispute Resolution (ADR) provider by Chartered Trading Standards Institute (CTSI), who are the Government appointed competent authority for approving and auditing ADR providers for non-regulated sectors in the UK.
Each year TMO provides statistics and commentary as part of the ADR certification process.
The Schedule 5 Report covers the number of contacts and cases submitted to TMO, accepted volumes to ADR and to which Code of Practice they applied, as well as timescales to complete the ADR process.
You can read more about the process and current timescales here.
You can read the latest report by clicking the link below.