Thought Leadership Papers


After new and used vehicle sales, the service and repair sector is the second largest source of consumer disputes received by The Motor Ombudsman, making up 34% of cases considered by the Ombudsman for the automotive industry in 2020.


This paper explores the:


  • Most significant reasons behind the service and repair complaints raised by customers during the first quarter of 2021;
  • How this compares to the same period in 2020;
  • Remedies that are being sought by consumers to their disputes; and
  • What the future may hold for the remainder of this year.

You can read the paper by clicking on the link below:


Service and Repair Dispute Trends in Quarter 1 and Sector Outlook for 2021