Service and Repair Dispute Trends in Quarter 1 and Sector Outlook for 2021
After new and used vehicle sales, the service and repair sector is the second largest source of consumer disputes received by The Motor Ombudsman, making up 34% of cases considered by the Ombudsman for the automotive industry in 2020.
This paper explores the:
- Most significant reasons behind the service and repair complaints raised by customers during the first quarter of 2021;
- How this compares to the same period in 2020;
- Remedies that are being sought by consumers to their disputes; and
- What the future may hold for the remainder of this year.
You can read the paper by clicking on the link below: