Vehicle Recalls


A safety recall is defined as where the manufacturer recalls the vehicle for safety reasons under the DVSA safety recall scheme. If the manufacturer of your vehicle is a participant in the scheme, this service can indicate if your vehicle may have an outstanding safety recall.

To check the recall status of your vehicle just enter the VIN (Vehicle Identification Number). The VIN is a string of 17 characters including letters and numbers. It is recorded on the vehicle’s V5 Certificate (log book) and on the vehicle itself – usually on the driver’s side door pillar, on the windscreen or dashboard or under the bonnet. If you cannot find the VIN or if your VIN is not 17 characters contact the vehicle’s manufacturer or one of their main dealers for advice.

I have read and understood the terms and conditions of use of this web service and understand that by proceeding I agree to be bound by them.

Terms and Conditions

  1. Introduction

    1. These Terms and Conditions apply to Your access to and use of the Vehicle Safety Recall Look-Up Service at (‘Website’).
    2. Please read these Terms and Conditions carefully. You will need to tick the box to accept these terms and conditions on each occasion before You can perform any Look-Up.
    3. If You do not accept these Terms and Conditions, You should not use the Website. If You have a query about these Terms and Conditions, please contact Us at
    4. You can print a copy of these Terms and Conditions if You want to keep a record of them.
  2. Us, you and look-ups

    1. ‘We’ (or ‘Us’ or ‘Our’) refers to The Motor Ombudsman Limited (company number 06517394) at registered address 71 Great Peter Street, London SW1P 2BN.
    2. ‘You’ (or ‘Your’) means you, the user of the Website and the person who has read and accepted these Terms and Conditions.
    3. ‘Look-Up(s)’ mean the search(es) that You make on the Website using the search terms set out in the boxes to find information about whether there is a recall on any products in a vehicle.
    4. ‘Look-Up Results’ means the information provided to You about product recalls relevant to a vehicle for which you have performed a Look-Up.
  3. Look-up results

    1. This Website is intended to provide You with a useful tool and convenient way to obtain information about product recalls relevant to a vehicle.
    2. We are reliant on information supplied to us by vehicle manufacturers. We do Our best to ensure it is accurate, complete and up-to-date but cannot guarantee that this will be the case. The Look-Up Results should be used as guidance and for information but You should not rely on them and should not take any action or decision based on them.
    3. You should check with the vehicle’s manufacturer or main dealer before taking any action or making any decision on the basis of the Look-Up Result. Contact details for the vehicle manufacturer and a search facility to identify main dealer(s) will be provided as part of the Look-Up Result.
  4. Your use of the website

    1. You may not use the Website for any purpose other than for performing Look-Ups for Your own personal use or for your internal business use.
    2. Look-Up Results for certain vehicles may not be supported by the Website. If this is the case, a message indicating this will be provided on the Website when You perform a Look-Up.
    3. You should only perform a Look-Up for a vehicle if You are the owner of the vehicle, or You have the owner’s or authorised seller’s consent to do so. We are not responsible for ensuring that Look-Ups are carried out by the owner of a vehicle, or on their behalf.
    4. You may not store, collect, cache, create or otherwise try to replicate this Website, the Look-Ups and Look-Up Results, nor access the Website or perform Look-Ups using any automated tool.
    5. Unless you have Our permission in advance, You may not create links to this Website from other web-pages, embed text in the Website or use Our logo as a ‘hot’ link to the Website.
  5. Our liability to you

    1. These Terms and Conditions do not exclude or limit Our liability (if any) for:
      1. death or personal injury caused by Our negligence;
      2. fraud;
      3. fraudulent misrepresentation; or
      4. any matter which it would be illegal for Us to exclude or attempt to exclude Our liability.
    2. We are only liable to You for losses which You suffer as a direct result of Our breach of these Terms and Conditions and which are reasonably foreseeable. We are not liable for any other losses.
    3. You may have other rights granted by law and these Terms and Conditions do not affect these.
    4. Whilst We will make every effort to ensure that the Website is available for Your use, secure and operational, We cannot guarantee that this will always be the case. The Website is provided on an ‘as is’ basis and for information only. We reserve the right to change, modify, disable, remove or otherwise deal with the Website at any time.
    1. Personal data about you

      1. We do not collect any personal data about You when you use the Website or perform Look-Ups.
      2. We do record various statistics about the Website, such as number of visitors and number of Look-Ups performed but We cannot identify You through these statistics. We do this using cookies, which are small text files embedded on Your device when you access the Website. Please refer to the The Motor Ombudsman Cookies Notice for more information on cookies and how you can turn them off.
  6. General

    1. In making Look-Ups, You represent and agree that You are using the Look-Up Service and Look-Up Results solely for Your personal use or internal business use, and not for resale or commercial distribution.
    2. These Terms and Conditions are governed by English law.
    3. Any court proceedings must be taken at a court within England and Wales.
    4. You may not transfer any of Your rights under these Terms and Conditions to any other person.
    5. Only You and Us have any rights under these Terms and Conditions. No other person shall have any rights under the Contract.
    6. You may not use Our trade marks or intellectual property without Our prior written consent.
    7. If you are a consumer then nothing in these Terms and Conditions will affect Your statutory rights.