Service and Repair Code
The Service and Repair Code
The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry. By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.
The Service and Repair Code was introduced in May 2008, and in November 2011, it was awarded full Office of Fair Trading approval. It now operates as a Chartered Trading Standards Institute (CTSI)-approved Code, giving you the confidence that, with a garage accredited to The Motor Ombudsman, you can be sure to receive a professional, reliable service.
Download a copy- Honest and fair services
- Work completed as agreed
- Competent and conscientious staff
- Open and transparent pricing
- Invoices that match quoted prices
- A straightforward complaints procedure
The Motor Industry Code of Practice for Service and Repair was updated on 1st June 2025.
For any disputes which occurred prior to this date, the previous version of the Code applies. If you wish to see the previous version of the Code, please email: info@tmo-uk.org, with your request and the name of the Code of Practice you would like to see, e.g. the Service & Repair Code.
If you have any specific questions relating to a case, and which Code is applicable, please contact our Customer Service team on: 0843 241 3008.
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There are thousands of businesses across the UK who are accredited to the Service and Repair Code. If you’d like to join them by pledging your commitment to the highest standards of workmanship and customer service.
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