Based on what your dispute is about, please see below a list of things that we tend to see in Vehicle Sales Code cases.

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• Advertisements whether online or otherwise and any communications with the dealership you would like to rely on in your case.
• A list in chronological order of the events that took place from first to last to help us understand.
• Any price quotations for the on the road price (if applicable)

Presentation of Used Vehicles for Sale:

• Images of vehicle as they were displayed for sale
• V5 Certificate
• Pre-Sales Inspection Reports
• Information that was withheld at the point of sale that you feel affected your decision to purchase the vehicle (if applicable)
• Documents Relating to a Distance Sale (if applicable)
• Evidence relating to a vehicle’s Category A, B, N and S write off (if applicable)
• Vehicle Inspection reports by third parties (if applicable)
• Communications regarding agreed repairs prior to sale (if applicable)

Presentation of New Vehicles for Sale:

• Correspondence regarding any test drives
• Vehicle Advertisements and brochures
• Correspondence from the business regarding the estimated delivery date.
• Any prices that were quoted for the vehicle and any optional extras that were selected.
• Any comparisons made in advertisements between vehicle models.
• Any advertisements relating to optional extras

The Sales Process:

• Any terms and conditions given to you at the point of sale
• The terms and conditions of deposits provided
• Any contractual documents that were exchanged at the point of sale or before.
• Part-Exchange paperwork (if applicable)
• V5 Certificate
• Evidence of agreed delivery date
• Any correspondence about the part-exchange value of the vehicle

Provision of Warranty & Finance Products:

• Warranties/Finance sold to you as part of the agreement to buy a vehicle.
• Demands and Needs Statements you may have completed within the purchase of a vehicle

Your Vehicle Purchase:

• Invoices of the sale including any handoff check sheets
• Vehicle Order Form
• MOT Test Certificate(s)
• Vehicle operation manuals (if applicable)
• Any other historic literature or documentation that was provided at handover (if applicable)
• Service history
• Photographs and/or videos of the problem (if applicable)
• Technical evidence* supporting your complaint / including third party opinions (if applicable)  
• Any evidence of a fault with the vehicle (if applicable)

Aftersales Support:

• Any correspondence you have had with the dealership after you had purchased the vehicle.
• Invoices of the work carried out and any notes included
• Any relevant correspondence you’ve had with the service and repair centre
• Job Cards
• Vehicle Health Checks

Complaints Handling:

• Letters or Emails of complaint sent to the Dealership.
• Responses from the Dealership, including their final response regarding your complaint.
• Any other relevant correspondence you’ve had with the Dealership.
• Any evidence demonstrating financial loss relevant to the resolution you seek.
• Any other evidence you may wish to rely on which you think will support your case.

*Please note that an independent technical report or evidence may need to be obtained at your own cost first and the costs may only potentially be recoverable if the outcome is upheld in your favour.