Code of Practice Update
Important information and resources about our Codes update
The updated Codes of Practice
The Motor Ombudsman has expanded the scope of its Codes of Practice to reflect the UK’s evolving automotive landscape
The four refreshed Codes of Practice, which cover the entire customer vehicle purchase and ownership experience, take force from 1st June 2025, and write a new chapter in the history of the long-established and comprehensive best practice guidelines for businesses in the motor industry.
Please find below our updated Codes of Practice
Download the Codes of Practice
Webinars about the updates
Webinars about the updates
Here you can find recordings and the slides from our recent webinars about the Code of Practice updates to help you prepare.
Please click on the links below to view.
Webinar recordings
New Car Code Passcode: p8Y+7Db?
Vehicle Sales and Service and Repair Code Passcode: Y+U2dF7M
Vehicle Warranty Products Code Passcode: d@6.7Gem
Presentation Slides
Any questions?
If you have any questions about the new Codes roll out, please see our FAQs below, or contact our business services team.
Code of Practice Update FAQs
We’ve put together some FAQs about the changes which you may find useful. Please click the link below to read more.
