About BYD UK
Founded in 1994, BYD is a high-tech company devoted to leveraging technological innovations for a better life. After more than 31 years of rapid growth, BYD has played a significant role in industries related to electronics, auto, renewable energy and rail transit. With a focus on energy acquisition, storage, and application, BYD offers comprehensive zero-emission new energy solutions.
You can find out more about the Motor Industry Code of Practice for New Cars here.
BYD Complaint Details
Phone Number
You can raise a complaint with BYD UK by calling their dedicated customer service team.
Phone: 00800 10203000
Address
Send written complaints to BYD’s customer service department:
Address: BYD Customer Services, Unit B2, Parkway Trading Estate, Cranford Ln, Hounslow, TW5 9QA
While BYD don’t offer a dedicated complaints email, you can contact them via their webs website.
When can The Motor Ombudsman help with BYD complaints?
If you have contacted BYD UK or an authorised BYD retailer and your complaint has not been resolved within eight weeks of being raised, you may be able to refer the matter to The Motor Ombudsman. We will review the circumstances of the dispute and assess whether the applicable Motor Industry Codes of Practice have been followed.
BYD UK are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which establish recognised standards for vehicle sales, servicing, repairs, and complaint handling.
The Motor Ombudsman can investigate unresolved disputes to determine whether these standards have been met. We may consider complaints relating to the purchase of a vehicle, the quality of service provided by a BYD retailer, or concerns regarding repairs and workmanship.
