The Motor Ombudsman’s Knowledge Base sees a strong finish to 2025 with close to 109,500 views in last quarter

The Motor Ombudsman’s Knowledge Base, the online reference tool designed to provide consumers with responses to some of the most common queries on car ownership, vehicle maintenance and dispute resolution, finished 2025 on a solid footing by recording 109,408 views during the final quarter of this year. This represented a 43% increase versus the previous three months (76,389), highlighting the resource’s continued popularity amongst website visitors.

The Q&A looking at the Consumer Rights Act, and how it affects a vehicle purchase from the New and Used Car sales category, retained its top spot as the most consulted article with nearly 9,000 reads between October and December – a core piece of legislation which governs the obligations of businesses when retailing products, such as a vehicle, and which remains central to decisions made by The Motor Ombudsman.

Up two places to second in the 10 most popular articles is a Q&A following a similar theme, which looks at a consumer’s rights when buying a car (5,592 views) – a piece which also explores the criteria around the short-term right to reject.

With just over 5,200 views, and rounding off the three most referred to subjects during Q4, was the topic of how to make a complaint about a vehicle – whether it is new, second hand, or if a repair is not considered to be of the required standard.

One of two new entries in the classification, when compared to that seen in the previous quarter, and with 3,412 views, is the Q&A which touches on the action a vehicle owner is able to take should they find an issue with their car in the first 30 days from when they were handed the keys by the retailer, and the implications on receiving a refund for the purchase of the vehicle.

The other article making its debut versus Q3 (in seventh place in the top 10 with 2,663 views) is about the next steps if a motorist should discover a fault with their new car, in terms of exercising their legal rights or having the problem rectified under the manufacturer’s warranty.

The most frequently visited article in the Knowledge Base’s Service and Repair category, touches on the subject of what a customer is able to do should they deem a repairer, such as an independent garage or franchise dealer workshop, to be taking too long when carrying out work on their vehicle (ninth place with 2,371 views).