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  4. How do I complain about my car?

How do I complain about my car?

You can refer a complaint to The Motor Ombudsman if your complaint is against an accredited business. Please see below the different Codes of Practices we operate:

However, you must inform the business of the issue first and provide them with a reasonable opportunity to resolve the complaint by following their complaints procedure. If you are unhappy with the final response of the accredited business or more than 8 weeks has passed since raising the complaint with the accredited business then you may escalate the complaint to The Motor Ombudsman for further investigation.

 

 


How to submit a dispute to The Motor Ombudsman

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.

Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.

If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.

Submit a dispute

 

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If you would like to see a question answered on our Knowledge Base, please email us at: media@tmo-uk.org.

 

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