How do I complain about my car?
You can refer a complaint to The Motor Ombudsman if your complaint is against an accredited business. Please see below the different Codes of Practices we operate:
- Manufacturer’s warranty disputes under The Motor Industry Code of Practice for New Cars
- Car sale disputes under The Motor Industry Code of Practice for Vehicle Sales
- Service/repair disputes under The Motor Industry Code of Practice for Service and Repair
- Extended warranty disputes under The Motor Industry Code of Practice for Vehicle Warranties
However, you must inform the business of the issue first and provide them with a reasonable opportunity to resolve the complaint by following their complaints procedure. If you are unhappy with the final response of the accredited business or more than 8 weeks has passed since raising the complaint with the accredited business then you may escalate the complaint to The Motor Ombudsman for further investigation.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
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