Articles across The Motor Ombudsman’s Knowledge Base categories witness close to 76,400 views in Q3 2025

The Motor Ombudsman’s online Knowledge Base, the reference tool designed to provide consumers with responses to some of the most common queries on car ownership, vehicle maintenance and dispute resolution, recorded 76,389 views during the third quarter of this year.

The classification of the ten most popular articles on the resource between July and September, saw a new topic spearhead the table compared to the previous three-month period. Leading the way is a Q&A about the Consumer Rights Act, and how it affects a vehicle purchase (with around 6,500 views) – an important piece of legislation which recently celebrated its 10th anniversary of coming into force on 1st October 2015.

Climbing three places in the classification, the second most consulted Q&A in Q3 was on the subject of how to complain about a vehicle. Also from the New and Used Car Sales section of the Knowledge Base, it saw almost 4,000 reads, highlighting its continued value to consumers.

Mirroring the trend seen in the second quarter, and completing the top three most consulted articles for the past three months, was in relation to whether a consumer can return a car within two weeks of buying it – a process dependent on whether the purchase by the customer was at a retailer’s premises or “at a distance”.

Another article which witnessed a rise in readership (from seventh to fifth place) outlines the action that a consumer may take if they deem to have been sold a faulty car (1,470 views). The essential piece of guidance highlighted, is for the owner to take their car back to the seller as soon as possible to resolve any concerns.

There were two new entries in the top 10 classification, namely the next steps if an owner encounters  a problem with a used car (1,226 views), and how to get in contact with The Motor Ombudsman if website users are unable to find the information they are looking for (1,001).

Rounding off the top 10 most viewed articles in the third quarter of 2025, were in the Service and Repair category, which look at resolving a problem with a garage or dealership should an issue occur, and what a customer can do if they consider a repairer to be taking too long when carrying out work on their vehicle.

12th category added to the Knowledge Base 

The third quarter of 2025 also saw the addition of a new category on The Motor Ombudsman’s Knowledge Base dedicated to recalls – a subject that often makes headlines in the media. The 24 handy Q&As touch on areas such as, the significance of a recall, the typical action required once a consumer is notified of a manufacturing fault affecting driver and occupant safety, and where a recall repair can be carried out at no cost to consumers.