Service Complaints for Existing Cases

We aim for excellence in customer service for both consumers and accredited businesses, if you have any concerns about an existing case, you can complete the form below at any time during the dispute process or within three months of its closure.


If you haven’t logged a dispute with us yet and would like us to resolve a dispute you currently have please click here and follow our step by step process to logging a new dispute.


Note: This process is only for reviewing the quality of service provided by The Motor Ombudsman. It is not an appeals process for changing decisions or actions taken regarding your original dispute against the accredited business.


For more information on service complaints and appeals, please consult our fact sheet otherwise please complete the web form below, if you have any accessibility concerns at all please feel free to check our accessibility webpage or call us on 0345 241 3008* where we can help process your service complaint via our form.


*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.