W Livingstone Ltd

“Always treated well when I visit for services. Jan and Kelly are an asset to the team”

“Fantastic customer service , knowledgeable staff”

“A difficult repair swiftly done to an excellent standard. Car was cleaned and very tidy when collected and Service Receptionist so helpful”

“This garage has consistently provided an outstanding performance particularly since the outbreak of covid . Kelly Robin Ans staff went our of their way to ensure a safe environment whilst waiting for a service. As well as an excellent service it is always the extra details like cleaning and.a.spotless car thar brings me back to.this garage from the western isles. I have nothing but praise for them”

“Being a customer for over 9 years, the team at W Livingstone have always gone above and beyond in making sure myself (and family) as long standing customers, get the best service possible.

From their service department, through to sales and management, we are always remembered and our best interests taken into account when looking for our new vehicles.

It's always a pleasure to speak to anyone within the company and I know that any questions we may have will always be answered with professionalism.”

“W Livingstone is a local family run garage. Their service is always friendly and helpful. As a regular it's always good to know you can rely and trust them”

“This garage goes way beyond usual garage services. They came and collected my car for its service as I was shielding with my vulnerable son”

“A family run business with a caring and helpful staff, as a Motability customer, during the 2020 and things started to come out of the first lockdown from the pandemic, and I could order my new car, I knew exactly what I wanted, and they went above and beyond the call of duty, to get me what I asked for during difficult times, they did not try to change my mind to take something else, and they did get me the car I requested, fantastic communication.
I first went to over 4 years ago, (not my nearest SEAT garage), after poor service and disrespectful treatment from a large dealership, for me W Livingston Ltd are fantastic”

“My husband was contacted by Derek, after completing an online survey, about deals on purchasing a new SEAT. He had telephone and email discussions due to covid. We were pleased with the car, its spec, communications and price despite not being able to meet face to face and discuss things fully. Would thoroughly recommend this independent company.”

“Fantastic service”

“I always receive excellent service at Livingstone's, the staff are always helpful and any work is carried out to a high standard.”

“They provide an excellent service and have done for over 60 years.The staff are excellent and go out there way for you.”

“Over a considerable number of years this garage had delivered good service – this March they even picked up my car for its service due to Covid 19 pandemic (I share my house with my elderly mother and did not want her to be exposed to infection should I have to take car for the service) – this service was a potential life saver. Although I am nominating the dealership I would also like to nominate Sandy Cochrane, Service Manager for very good service and advice over many years.”

“Absolutely outstanding customer service”

“I ordered a car through w livingstones. Via motabilty

They made the whole process flawless and excitinf”

“Excellent customer service. Nothing too much trouble.”

“In all my dealings with the staff at W Livingstone, I have been met with a professional and friendly approach. All work carried out by the garage is to a really high standard and the way that they book you into a time slot for most jobs, means that you know how long you are going to be without your car. If it's a short wait, the showroom has a comfortable seating area which is warm and light with drinkable coffee or tea on hand.
Being a real family run business makes a huge difference to this operation, you can feel the difference in virtually everything that goes on here. There is a genuine desire to please and this results in outstanding customer service at every level of interaction”

“I have always found staff and Management very helpful and Curtious any time I go into the garage. nothing seems to be too much trouble and they go out of their way to solve any problems I have. The Service Manager and his team do a great job, and I have no hesitation in recommending them to anyone. Even a small problem gets solved very quickly”

“W Livingstone were able to find and supply a new car I wanted at a reasonable price when my local Seat dealers had cars advertised but didn't have in stock and then offered me the same car but thousands of pounds more expensive”

“Viv was honest, calm, patient and reassuring. Couldn't have asked for more. During a pandemic where work pressures are greater than ever before, Viv couldn't have been more helpful. Especially with a lack of new cars available, Viv went above and beyond to find the exact car (and colour) that I was hoping for. It's a testament of how excellent his professional service was, that I would recommend others to speak to Viv about their potential new cars in the future.

I was buying from Seat but selling my current car to another dealer, who were going to a take a significant amount of their original offer due to a last minute technical issue (which was covered under warranty) and therefore put the sale in doubt.

But Viv and Kelly were extremely supportive and managed to ensure my minor issue was resolved in order to conclude the sale in a timely manner.”

“Have bought 2 new cars since 2015. No hard sell from staff, easily explained options and very courteous and professional at all times. Any problems have been dealt with immediately and admin staff have gone above and beyond. I would have no hesitation in recommending Livingston garage to anyone, I have sent family and friends along since I bought my first car in 2015 and they have all bought from the garage.”

“Great service all round. Especially during a difficult period. The team were fantastic at going out their way to find me a new car (given the limited supply) and also went above and beyond in fixing my electric window fault in a speedy manner to ensure I could complete my sale of my current car to another dealer.”

“Very satisfied”

“First class customer service in successfully sourcing the model of new car I was searching for at a time when availability across all manufacturers makes and models was scarce due to a world wide shortage of chip components.”

“Fabulous, friendly staff and fantastic service.”

“The garage is amazing, staff are kind, helpful and take time to answer all your questions.
I have bought two SEAT vehicles from W Livingston and both times I have had great customer service.
When I booked my car in for repairs the staff again we're very helpful, kind and organised me a courtesy car. Would highly recommend them.”

“Great service by Elliott when helping me get my dream car in May. Bought my first automatic after his advice which has been great with my new left knee. He went the extra mile to find me the colour I wanted also.”

“This garage went well beyond the extra mile by helping us to decide to buy an electric car for us then sourcing that car.
We were very wary of making the change to electric but the garage made us welcome on many fact finding visits and found the answers to all our questions. Once we decided to commit to an electric car there was a difficultly sourcing the one we had chosen. The garage bent over backwards to source exactly the one we wanted and took the matter to the highest level and finally managed to reserve one on a Spanish production line and had our name put on it so to speak! If that is not going the extra mile I don't know what is”

“Exceptional customer service”

“Very helpful and informative when we visited car show room”

“I get my disability cat for this garage and the service is spectacular”

“This is my local garage which I continue to go back to because of the personal, friendly and reliable service. I know if a lightbulb is missing or I'm worried about a warning sign or noise, I can drop in and they'll sort it there and then if they can. Recently I was setting out on an important journey when a red warning light came on. I drove straight to the Livingstone's and they established it was a coolant leakage. They topped it up for no charge and I was on my way in five minutes. Last two cars have been bought from them and I suspect the next one will too!”

“Always give fantastic service and always have a smile and very helpful and engage in conversation.”

“Every time I have dealt with Livingstones they have completed the jobs in a professional and user friendly manner.”

“The good folk at W Livingstone from sales through to servicing treat you as family – one of their own and consistently, reliably and regularly go above and beyond to make sure whatever is needed, it's done correctly, quickly and in a manner that fits in with the rest of your life as they make car ownership one less thing to worry about. Despite the grief of COVID, they have handled car servicing, MOTs and purchasing with care and sensitivity to ensure we always felt safe without compromising the quality of the matter in hand. I traded two cars and had them subsequently serviced during this period, and all without hitch. A warranty issue was also dealt with quickly and it is Livingstone's attention to customer service that means they will have my business, for many more years to come – hopefully!”

“Got my first car here, staff and car were faultless. Helpful from start to finish.”

“W Livingston are a garage we can trust…difficult to find these days…The staff are exceptionally helpful and in the 9 years since purchasing my vehicle and service intervals they make you feel like they value your business…Again difficult to find..I have used other companies and when you buy the car you are forgotten about…No interest in customer service and extremely short sighted for follow up business..I will return to W Livingston when I wish to change my car to discuss options.”

“I have been dealing with this garage for several years now and have always experienced after care service from garage always ready to give you advice about my car even if it be a simple thing and being of an older generation as instruction manual sometimes not easy to understand .Any help is grateful”

“Excellent service”

“This is the best by far the best garage/ showroom that I have ever dealt with….. This is our third car from this garage/ showroom….. When I had problems with any of our cars it was not a problem for these guys to fix the problems….. As for the staff they are very pleasant and carefree to talk and we were well looked after to when what car was best for my wife disability wheelchair…… I must admit that we have been to many garage/ showrooms in our time and seen by experience in their attitude of some of these garage/ showrooms…… But nothing will beat the experience at W Livingstone”

“This is the first year I've had to deal with my car servicing as I lost my husband last year. W Livingston have made the experience very easy and I felt reassured that they didn't treat me as an idiot who new nothing about cars.”

“Purchased 2 cars and servicing from them, there is nothing too much trouble for them fantastic service and friendly helpful employee's”

“I have purchased a few Motobility cars through this dealership over the last 20 years and have always received the same high level of service from all departments of the company. Their service is always given very professionally and it is a pleasure to deal with them from sales through to service and any problems experienced with my cars. I'm unable to name dates of incidents as they ensure my having a car through them is a pleasant and trouble free experience. They contact me when they need my car for service, mot., etc. and look after me while they carry out the work. I look forward to receiving my new car next month from them.”

“This is the second car we have purchased from this garage and we had great sevice and support with the original one.
When they advised us of any work requiring done, we knew the advice was genuine.
We got the same treatment when we went back to putchase our current car.
They did not try to upsale.
They listened to what our reqirements regarding what type/size of car we required, and was given honest advise.
We bought the car they recommended and it totally fulfills our needs, and we are very happy with it.
Will also use them to service this car, as we did with the first one, as we have confidence in that area of their business as well.
Would make this garage our 1st port of call when it comes to changing again, and have recommended them to friends when tey are looking to change their car too.”

“Livingstone's garage maintains close contact to it's local community. In my own case, a recent purchase was facilitated by clarity of details and excellence of follow-up service.”

“Always excellent service. Staff are always professional and friendly. They keep me up to date with all the deals on new and used cars by email and text. Brilliant family car dealership.”

“We received excellent service when buying a new car in March 2021.
They managed to be positive and supportive with clear safety protocols in place to manage exposure to COVID-19 risks.
We managed to order and purchase exactly the vehicle we wanted in the timescale which suited us.
Throughout the process we were kept informed and communicated with – mainly electronically which was my preference. All documentation was also communicated and completed electronically which helped maintain COVID-19 safety.”

“The level of customer care given by W Livingston is second to none. The efficiency and professionalism in ensuring my servicing needs were met during the pandemic, as well as the process of me test driving and purchasing a new vehicle was so smooth. Added to this the service from Robin recognising me as a repeat customer provided a personal touch while meting me needs. W Livingston is a garage like no other. It is a template for how all garages should be run.”

“Fantastic customer service both in sales and servicing departments. Customer service is second to none. They listen to what the customer wants. The take time to answer questions etc with absolutely no pressure. After sales follow up calls. Servicing dept keep in contact. There's no surprises when collecting car. Car is returned having been washed and hoovered.

I trust the garage, sales and servicing,so much that I bought my last 3 cars from them.”

“This business keeps me up to date with my services and MOT dates giving me time to arrange suitable dates. Despite restrictions they were able to safely do both my service and MOT on 23rd November 2020 making sure this was done safely. All members of staff I spoke to were friendly, courteous and helpful.
I was confident that all work was completed to a high standard. I was informed of all work that was needed and what was done.
It's always a pleasure to deal with this business.”

“Fantastic service year after year”

“Fantastic service,very friendly ,trustworthy and value for money”

“This is the second car we have purchased from Livingstons . The service is second to none. They are always helpful and supportive I would recommend them as a dealer.”

“Over the years I have always received helpful, friendly and excellent customer service when getting a new car, service, repair etc”

“FThey are very quick to sort out any problems I have ever had with my mobility car in the last ten years.
Even with covid restrictions in place they were exceptional.”

“I rely very heavily on my car and Livingstone's are wonderful at making space and time for me when I have a vehicle emergency. They have been so helpful, I couldn't ask for better.”

“In March of this year I collected my mobility car from W Livingstone's. This is my first mobility car and thanks to Martin and the team the whole process was faultless from start to finish. We have used W Livingstone's for many years for all of our cars and servicing and found them excellent and helpful at all times. Excellent team all round.”

“Every time you go they are always pleasant and friendly. Great local garage and have been working hard to serve the village and surrounding area for many many years!”

“I have had three cars from this garage. Fantastic, friendly service who are incredibly knowledgeable about their products. All staff members are equally to be congratulated.”

“W Livingstone always go above and beyond for their customers, following the purchase of a new vehicle (which was ready a day earlier than anticipated) I had some software issues with it, upon contacting the dealership the vehicle was promptly examined and the team did everything in their power to ensure the problems were rectified, anything they weren't sure if they were upfront about and kept me updated with finding the correct answer.”

“Great service and very professional and knowledgable staff”

“I have used this garage several times and have always been delighted with the service. They always go above & beyond to help.”

“My husband died in February. We had a Mobility Car through this business. I had only 3 weeks to buy a new car. Given the service we have had in the past I had no hesitation to go back and ask for help.
On my return date for the Mobility car I picked up a brand new Leon. I couldn't have asked for better care and consideration give my personal situation. They deserve recognition for the quality of service they provide and are willing to go the extra mile to keep their customers happy and coming back. They value their customers.”

“Always really helpful with quality work and advice”

“I have been a customer for approx 20 years and I keep going back to them because of the friendly service I receive. All their staff listen to a customer needs to ensure satisfaction. I commend them that even during the pandemic my car was kept fully serviced whilst adhering to the strict protocols that were in place at the time.
Robin Livingstone will come out a have a chat whilst you are in the garage whether you are buying or just browsing. This is unique to a small family run garage and is appreciated as a customer.”

“This company have delivered exceptional customer facing retail and car servicing for years. A firm with 'local' as its modus operandum and maintaining the best of services consistently and never disappointing. My family of 4 have used Livingstons for years both buying and leasing cars and having them serviced. Urgent emergencies promptly dealt with. Clear explanations of problems, complications and solution options . A company you can trust because it is honest with you and doesn't leave you in the lurch by helping you through to a solution. Examples – son's Clio suspension problem – sorted. Wife's Audi bodywork – sorted. My Range Rover shock absorbers – sorted. Daughter's Nissan Juke battery problem diagnosed and sorted. Son on second lease arrangement with excellent deals based on the company listening to his needs and delivering to his aspirations and expectations on performance and cost. A great wee company and worthy of all available awards.”

“We leased a car from W Livingstone in April 2021. Their salesman Martin came to collect us as our previous car was written off as it had been involved in an accident .The staff had the new car ready for us & explained in depth the set up of the car.They did not rush as we are older & take our time to grasp changes etc. As this was the first time we had leased a car they explained everything in a way we could easily understand & made the whole process
Straightforward.
We were kept informed about everything eg when the car was built & ready, to when it arrived in the country and delivery time.
Overall an outstanding & pleasant experience.”

“First class work carried out. Exceptional customer service. We have been customers for over 20 years. Within 7th Sept 2020 until now, we've had a lot of work done on our car, they go above and beyond what you might expect. When our car broke down in May 2021 we used their breakdown service and it was seamless. What was a very stressful situation turned out to be just an experience. I can't sing their praises enough. Over the years we have recommended them to family and friends.”

“I have used the garage on several occasions and their customer service is to be commended….they go above and beyond to provide the service when it's needed…they explain in full any repairs that need to be carried out on your vehicle and the cost…..The forecourt staff are very helpful…if you have correct amount of cash you don't need to get out your car they will fill your car with petrol”

“Apart for the fact that I have been dealing with Livingstons for the last fifty years says it all. The best attention from all staff, in every department in all the years I have had the pleasure of buying cars and servicing. You cannot ask for more.”

“Provided impeccable service on multiple occasions. Firstly, when buying my car, the salesman was knowledgeable, respectful and friendly. The whole process was painless (which is night and day from previous car buying experiences). After buying my car, it developed a difficult to diagnose fault. The service department were amazing, kept me up to date daily, fixed the car, and gave me it back sparkling clean. All, of course, done under warranty with no hassle. Finally, when bringing my car back for MOT and service, the girls on the service desk were so friendly, helpful and knowledgeable.

This garage is an absolute gem and I won't be going anywhere else!”

“All the staff here give excellent service. Sandy and the mechanics are ever ready to go the extra mile, as indeed is the whole team. We've been coming to Livingstones for years, and we always prefer to buy petrol for both our cars there. It is so reassuring to have such a reliable and dedicated business so close to home. We are so grateful to them for so many years of sterling service in every respect. They are a family business who never fail to make us feel welcome and valued. First class, always.”

“I visited this garage on 15th September and I was extremely pleased with the efficiency, friendliness & professionalism from each & every one of the staff.
The staff here cannot do enough to help their customers, offering cups of tea & a place to wait the 2 hrs for my car as I do not live locally.
Very well organised, the car was taken in at the time promised & again ready when they said it would be. Every member of staff will go out of their way to speak to you & it's a real pleasure to visit a garage where people care about their customers and not just looking for a sale.
This is the reason why I'm willing to travel the extra miles to Livingstone's as they really do go the extra mile for me.”

“Works extra mile to give customers more to their money.”

“The service department booked the car in and explained their COVID-19 policy, during the visit they ensured all policies remained in place and I felt safe. With regard to the service as always the service was carried out on time and to a good standard, the car was returned to me full washed and hoovered and I have no hesitation in recommending W Livingstone”

“Great repair work done on a new tyre needed and also offered me a car to drive till mine was fixed for a small fee. Absolutely delighted every time I go!”

“I have used this garage for 17 years as they deliver an excellent service. The booking my car in & recommending a date when I could get both my service & MOT done together while accommodating my need to have the work done on a Saturday to fit into my busy life was skilfully done. Work on the day was carried out quickly and efficiently and I got my car back valeted & looking like new. I was well looked after with tea & magazines while waiting.”

“Always had great service at this garage. All staff are friendly and provided useful information to help make decisions.”

“Convenient local garage who offers an excellent service at keen prices”

“My favorite garage, always make you feel welcome, and the work is always done promptly and to a very high standard. Cannot fault it.”

“I would highly recommend this family owned garage, the staff are very friendly and welcoming. I would like to praise all the staff and to give my special thanks to Kelly Wells, service adviser, for looking after me. Great teamwork.”

“Fantastic garage been with them for a few years, great customer service throughout.”

“Bought the car at this dealership and get it serviced etc here – great customer care”

“A small garage, offering corporate service to me and to my car. Thoroughly professional in their dealings with me and I felt much happier booking and leaving my car there for it's service. I actually cancelled a service I had booked with Arnold Clark as I”