The Customer Service Star Awards are back for 2023
Following the success of our Customer Service Star Awards for vehicle warranty product providers and vehicle manufacturer, we’re pleased to announce that the Customer Service Star Awards are back bigger and better for 2023.
Over the past year, we know that your staff, and your business as a whole, have done great things to support your customers, and have been dedicated to swiftly resolving issues when they have arisen.
We therefore wanted to recognise the lengths that you have gone to, to consistently provide a high standard of service, and the efforts that have been made to keep motorists across the country on the move, especially during these more challenging times.
How will the winners be recognised?
All nominations received from consumers will be verified to ensure that they meet our entry criteria, and are related to one of our accredited businesses. A shortlist of three businesses will then be drawn up for, and provided to our panel of judges.
From the shortlist, the judges will collectively choose one overall winner and two highly commended entries.
As businesses vary in size and location, please note that the nominations will not be judged on how many the individual, or business has received from customers.
Our judging panel is made up from:
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- Ben Coates – Editor in Chief, Garage Talk Online
- Bill Fennell – Chief Ombudsman and Managing Director at The Motor Ombudsman
- Neil Barlow -Head of Vehicle Policy & Engineering, DVSA
- Louise Savage -Consumer Codes & ADR Manager, Chartered Trading Standards Institute (CTSI)
How can customers nominate their Customer Service Stars?
You can find all the information for customers to be able to nominate you here.
What are the campaign timescales?
We will be accepting nominations from your customers from the 2nd May 2023 to 15th October 2023. We will be announcing the winners in November 2023.
Thank you for your help in promoting the Customer Service Star Awards, and we wish you the very best of luck!
Download assets
Here are a range of assets you can use to promote the Customer Service Star Awards. We will be promoting the competition on our Facebook and Twitter pages, so make sure you connect with us and then share the posts with your customers.
You can download the full suite of assets here: Customer Service Star Award Assets
Website & social media
Email footer
Customer email example text
Here is some example text you can use to promote the awards to your customers. Please fill out the blocks in yellow with the relevant details for your business.
Questions about the competition?
If you have any questions about the awards, please email us at business@tmo-uk.org or call us on 0345 241 3008.
