Do imported cars come with a warranty?
Any new car that is sold within any member country of the European Union has a one-year manufacturer’s pan-European warranty, although some manufacturers have now extended this. The pan-European warranty for imported cars will be honoured at any of the manufacturer’s UK authorised dealers but will not include an extended or dealer warranty, which can normally be purchased separately from your local dealer. It is very important to check the warranty provisions with the importer to ensure that you will receive the full benefit of the pan-European warranty.
The warranty on an imported car which is not imported through a UK authorised dealer may have commenced at the point of sale to the third-party importer and therefore you may not receive the full period of the pan-European warranty.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
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