What help can TMO provide if I need additional support?
We understand that everyone’s needs are different, and some people may need more support than others when trying to resolve a dispute. We also recognise that not all disabilities or needs are visible, and we are committed to providing consumers with tailored support. Examples of reasonable adjustments could include:
- Asking us for documents in large print;
- Only communicating with us by phone; and
- Working with a representative to help you with your dispute.
If there is a reason why you think we should be prioritising your complaint – for example, you’re in severe financial difficulty, suffering from ill health, have a disability, or are in a vulnerable position, please let us know, and we will take that into consideration.
You can read The Motor Ombudsman’s Vulnerability Charter here.
