Why aren’t all garages, dealerships, vehicle manufacturers and warranty providers in the UK accredited to The Motor Ombudsman?
Under the 2015 Alternative Dispute Resolution Regulations, it is voluntary, rather than mandatory, for businesses to be accredited to an Alternative Dispute Resolution (ADR) provider, such as The Motor Ombudsman. However, businesses are still required to signpost a consumer to an ADR body in the event of an unresolved dispute, but they do not have to use or sign up to that scheme. They just need to inform the consumer of their intention.
Businesses that voluntarily choose to adhere to a Code of Practice are visibly demonstrating their commitment to high standards of work and service to their customers, and are showing that they are willing to act both transparently and fairly.
In addition, some businesses may not be accredited to The Motor Ombudsman, as they may not meet the stringent standards to be a part of one or more of The Motor Ombudsman’s Codes. Every business that becomes accredited to a Code of Practice is required to meet pre-assessment criteria.
