Do I need a lawyer to represent me during the ADR process?

No. Our service is intended for use without legal representation. We can work directly with you, and we’ll explain anything you’re not sure about.

If you like, we can talk to a member of your family, a friend or someone else who’s helping you – like Citizens Advice. We will just need you to put something in writing to show that you give your permission for them to discuss your complaint with us.