How do I get in touch with The Motor Ombudsman if I can’t find the answer or information that I am looking for on the website?

If you would like to raise a dispute with us, you may be able to find all the information you need to do this through our online form, which can be found at the bottom of this webpage.

If you would like to speak to us, please call our Consumer Contact Team on 0345 241 3008. Lines are open between 9am to 4.30pm Monday to Friday excluding bank holidays. Our phone lines can be very busy at times, but we’re doing our best to reduce wait times.

You can also write to us at:

The Motor Ombudsman Ltd
71 Great Peter Street
London
SW1P 2BN

Please note: in light of the situation with COVID-19, we are currently operating a remote working policy, which may incur some delays with processing physical documents.