What do I do if I have a complaint about my electric vehicle?
If you have a complaint about your electric vehicle and the business is accredited to The Motor Ombudsman, you must give them up to eight weeks to formally respond in writing before you come to us to open a case.

If you’ve received a final responses or it’s been more than eight weeks since bringing your complaint to them, you can find more information on how to log a dispute with us, and access our online submission form here.