Vehicle Warranty Products Code

The Vehicle Warranty Products Code aims to drive up standards across a wide range of automotive warranty and insurance products, by committing subscribers to higher standards than required by law. The code currently represents about 70% of the industry’s major providers that administer over three million products and is fully approved under the Chartered Trading Standards Institute's (CTSI) Approved Code Scheme (ACS).

The Vehicle Warranty Products Code

The Vehicle Warranty Products Code commits warranty administrators to standards laid out in the Code regarding:

Advertising
Point of sale obligations
Clarity of information
Complaints handling

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What The Code Means To You

The code provides you reassurance that subscribers will comply with the following promises:
Advertising products honestly and ensure you are given appropriate advice in selecting a suitable product at the point of sale.
Give clear pre-contractual information to so that you can make an informed decision on the suitability of a warranty
Give clear information on what is covered under the warranty
Provide a cancellation period of at least 14 days
Ensures that subscribers have in place a simple claims procedure to fairly and promptly process your claim or request for roadside assistance.

What The Code Covers

Mechanical breakdown insurance (MBI)
Service contracts (guarantees/extended warranties)
Roadside assistance
MOT insurance
Tyre insurance
Alloy Insurance
Key insurance
Cosmetic Insurance
Guaranteed asset protection (GAP)
Vehicle replacement insurance (VRI)
Return to invoice insurance (RTI)

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The Motor Industry Code of Practice for Vehicle Warranties was updated on 1st June 2025.
For any disputes which occurred prior to this date, the previous version of the Code applies. If you wish to see the previous version of the Code, please email: info@tmo-uk.org, with your request and the name of the Code of Practice you would like to see e.g. thw Vehicle Warranty Products Code.

If you have any specific questions relating to a case, and which Code is applicable, please contact our Customer Service team on: 0843 241 3008.

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Accredited Businesses

Accredited warranty providers administer in excess of 3 million vehicle warranty products. Motorists can rest assured that each product complies with the code of practice. The following businesses are accredited to The Motor Industry Code of Practice for Vehicle Warranty Products:

Want to know more about your vehicle warranty?

Take a look at our quick reference guide on some of the most frequently asked questions regarding vehicle manufacturer warranties and extended warranty agreement.

Visit our FAQs page here.

Need help with resolving a dispute?

If you have have you complaint with a Vehicle Warranty Product Provider, you can find more information about how to use our service to resolve your dispute here.