• News & Views
  • 2 Min Read

TMO’s Knowledge Base sees nearly 130,000 views in second quarter

Articles across The Motor Ombudsman’s Knowledge Base categories witness close to 130,000 views in Q2 2025

The Motor Ombudsman’s online Knowledge Base, the reference tool designed to provide consumers with responses to some of the most common queries on car ownership, vehicle maintenance and dispute resolution, saw 126,775 views across the resource during the second quarter of 2025. The Knowledge Base is home to quick-reference, bitesize Q&As hosted across 11 different categories, which touch on a wide array of subjects, including dispute resolution, as well as key areas when buying and owning a car.

With just under 10,000 views between April and June, and continuing to lead the top 10 most popular articles, is the Q&A which looks at the rights of consumers when buying a car from the New and Used Car Sales category, and outlines the conditions for rejecting a vehicle in the first 30 days of ownership, and beyond. Maintaining second place in the classification, is an article which provides an overview of the  Consumer Rights Act, and how it affects a vehicle purchase, with 9,153 views.

Rounding off the top three most consulted articles during the second quarter of 2025, is on the topic of whether a consumer can return a car within two weeks of buying it (around 6,700 views). Rising a place since Q1 to fourth position is a Q&A which explores the subject of what happens if a consumer finds a fault within 30 days of buying a car (5,663 reads), whilst the topic of how to complain about a vehicle, also from the New and Used Car Sales section of the Knowledge Base, dropped, in contrast, by one place (5,624 views), and completed the top five classification for Q2.

During the last quarter, there was a new entry in the most consulted Q&As, which was in relation to how consumers can look to resolve a problem with their garage or dealership, and the initial steps to take to help tackle the concerns highlighted.  

Underpinning the top 10 classification of the most popular articles on the Knowledge Base for the last quarter is on the service and repair subject of what a customer can do if they consider a repairer to be taking too long when carrying out work on their vehicle (around 3,000 views). 

Related Posts
TMO records nearly one million contacts as ADR Regulations mark a decade of service
  • Press Releases
  • 6 Min Read
TMO records nearly one million contacts as ADR Regulations mark a decade of service
TMO lifts the 2025 TyreSafe Online and Social Media trophy for its ‘Make Time for Tyres’ campaign
  • Press Releases
  • 6 Min Read
TMO lifts the 2025 TyreSafe Online and Social Media trophy for its ‘Make Time for Tyres’ campaign
BMW owner from Somerset wins in TMO’s latest prize draw!
  • News & Views
  • 2 Min Read
BMW owner from Somerset wins in TMO’s latest prize draw!