Welcome to the EV Resource Hub
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Welcome to

The Motor Ombudsman’s EV Resource Hub

Read, access and download our latest news and information on electric vehicles (EVs)

EV News

Getting to know what drives EV range
News & Views
August 2, 2022

Getting to know what drives EV range

Customer service drives majority of new and used EV and hybrid sales disputes in H1 2022
News & Views
July 18, 2022

Customer service drives majority of new and used EV and hybrid sales disputes in H1 2022

Take a look at TMO’s latest EV ad in The Garage
News & Views
June 29, 2022

Take a look at TMO’s latest EV ad in The Garage

TMO poll shows rising prices at the pumps is fuelling a shift to EVs
Press Releases
June 14, 2022

TMO poll shows rising prices at the pumps is fuelling a shift to EVs

EV Knowledge Base

Knowledge Base
0
3

I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?

Knowledge Base
-1
1554

What do I do if I have a complaint about my electric vehicle?  

Knowledge Base
2
1466

Do I need to get an MOT for my electric vehicle?

Knowledge Base
2
847

How does a service differ for an electric vehicle?

Knowledge Base
2
799

Do I need to service my electric vehicle?

Knowledge Base
1
740

Where can I find a business that repairs and services electric vehicles?

Useful resources

Infographic
Principal EV consumer complaints in 2021
Infographic
Principal EV consumer complaints in 2020
Vehicle maintenance
An overview to electric vehicle servicing
Case study
A consumer raised a complaint about an electric SUV not coming equipped with a parking assistance function
Webinar
What are the biggest areas of consumer complaints relating to EVs?
Find your nearest Motor Ombudsman-accredited business
That repairs, services or sells electric vehicles

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.