Welcome to the EV Resource Hub
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Welcome to

The Motor Ombudsman’s EV Resource Hub

Read, access and download our latest news and information on electric vehicles (EVs)

EV News

EV acceleration fault
Case Studies
September 1, 2023

EV acceleration fault

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TMO reports a small rise in EV complaints from consumers in Q2 2023
Press Releases
July 19, 2023

TMO reports a small rise in EV complaints from consumers in Q2 2023

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Missing EV floor mats
Case Studies
April 21, 2023

Missing EV floor mats

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TMO sees highest quarterly volume of EV complaints in Q1 2023
Press Releases
April 18, 2023

TMO sees highest quarterly volume of EV complaints in Q1 2023

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EV Knowledge Base

Knowledge Base
-1
492

What can I do if I have a complaint about the range of my electric vehicle?

Knowledge Base
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444

What factors can affect my electric vehicle’s range?

Knowledge Base
-1
657

I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?

Knowledge Base
1
3383

What do I do if I have a complaint about my electric vehicle?  

Knowledge Base
2
2934

Do I need to get an MOT for my electric vehicle?

Knowledge Base
3
1484

How does a service differ for an electric vehicle?

More EV help

Useful resources

Infographic
Principal EV consumer complaints in 2022
Download infographic
Infographic
Principal EV consumer complaints in 2021
Download infographic
Vehicle maintenance
An overview to electric vehicle servicing
Case study
A consumer raised a complaint about an electric SUV not coming equipped with a parking assistance function
Webinar
What are the biggest areas of consumer complaints relating to EVs?
Register to watch
Find your nearest Motor Ombudsman-accredited business
That repairs, services or sells electric vehicles

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.