Welcome to the EV Resource Hub
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Welcome to

The Motor Ombudsman’s EV Resource Hub

Read, access and download our latest news and information on electric vehicles (EVs)

EV News

EV disputes brought by consumers to TMO in Q4 2023
News & Views
February 1, 2024

EV disputes brought by consumers to TMO in Q4 2023

Electric SUV range difference
Case Studies
December 1, 2023

Electric SUV range difference

TMO sees small decrease in EV disputes for Q3
News & Views
October 5, 2023

TMO sees small decrease in EV disputes for Q3

EV acceleration fault
Case Studies
September 1, 2023

EV acceleration fault

EV Knowledge Base

Knowledge Base
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1605

What can I do if I have a complaint about the range of my electric vehicle?

Knowledge Base
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1130

What factors can affect my electric vehicle’s range?

Knowledge Base
0
1315

I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?

Knowledge Base
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4813

What do I do if I have a complaint about my electric vehicle?  

Knowledge Base
3
4517

Do I need to get an MOT for my electric vehicle?

Knowledge Base
2
1960

How does a service differ for an electric vehicle?

Useful resources

Infographic
Principal EV consumer complaints in 2022
Infographic
Principal EV consumer complaints in 2021
Vehicle maintenance
An overview to electric vehicle servicing
Case study
A consumer raised a complaint about an electric SUV not coming equipped with a parking assistance function
Webinar
What are the biggest areas of consumer complaints relating to EVs?
Find your nearest Motor Ombudsman-accredited business
That repairs, services or sells electric vehicles

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.