Accreditation explained

Knowing that your business adheres to a CTSI-approved Code of Practice will give your customers the valuable reassurance that they are dealing with a responsible business that offers high levels of service and workmanship. Both you and the consumer will also have somewhere to go if you’re unable to find a resolution.

Thousands of consumers use the Garage Finder on our website, looking for a garage to do business with – meaning thousands of potentials customers are looking for a business like yours. You’ll also be listed on the Chartered Trading Standards Institute’s (CTSI’s) Business Directory.

The costs

Annual Accreditation Costs

  • The cost of annual accreditation to a single Code (Service & Repair Code or Vehicle Sales Code) is £195+VAT (£234 including VAT)*
  • The cost to gain accreditation to a second Code if a business is already accredited is £99+VAT (£118.80 including VAT) per year
  • The cost of dual accreditation is £294+VAT  (£352.80 including VAT) per annum

Businesses are able to sign up to more than one Code of Practice, if relevant, as long as they meet the necessary criteria.

Once a new business has registered and passed the assessment criteria a Welcome Pack will be sent out. This includes all the items they need such as a Certificate, Consumers Guides and copies of the Code of Practice. Additional items can be purchased through the Code Shop.

 

Training

Accredited businesses will need to ensure they fully understand their legal obligations under the Alternative Dispute Regulations (ADR) directive. The Motor Ombudsman offers a short online course outlining a business’s obligations to ensure they are fully compliant, at a cost of just £25 (excl. VAT). Accredited businesses will need to provide evidence that they have completed this course or an alternative comparable course.

Find out more about training

 

Additional costs (non-compliance)

In the event that an accredited business has made no attempt to resolve a dispute, and the ombudsman makes a final decision in the consumer’s favour following a breach of the Service and Repair Code or Vehicle Sales Code, the accredited business will be required to pay £99+VAT (£118.80 including VAT) per case.

*assuming an anticipated annual sales volume of 1200 vehicles or less. For sites with higher throughput please contact the Business Accreditation Team.

Payment instructions

The easiest way to pay for an accreditation to The Motor Ombudsman is online via our Business Portal. Payment can be made via debit or credit card and there is also the option for paying via annual direct debit. A payment by direct debit will result in an annually recurring subscription renewal. You will however, still be required to complete a self-assessment on an annual basis.

We accept the following card payment methods:

  • Visa
  • Visa Debit, Delta or Connect
  • Master Card
  • Debit Master Card
  • Maestro
  • JCB

To renew your accreditation online you can login here.

If you are unable to register or renew your accreditation via the Business Portal, then please contact the Business Services team for assistance.

 

You can find out more about the benefits of accreditation here

Interested in signing up?

Get in touch with our Business Services team to register your business.
Contact us to discuss accreditation