If you have a complaint about a business, for example following work you have had carried out on your vehicle, you need to ensure that you have given them a chance to resolve your issue first.
If you are unsure as to how to submit your complaint, it is worth asking the business for their complaints process to ensure that your concerns are going to the right place.
Explain what’s happened and let them know how you would like things to be put right, preferably in writing. The business then has eight weeks to give their final answer to your complaint but can respond at any point within this period.
If you’re not happy with the response from the business, or don’t receive one at all after waiting eight weeks, you can submit your case for us to look into. The business that you have a dispute with must be accredited to The Motor Ombudsman.
Accredited businesses are listed on this website as follows:
- Independent garages, bodyshops, repairers and franchise car dealerships accredited to the Service and Repair and / or the Vehicle Sales Codes are listed on our Garage Finder.
- Vehicle manufacturers (OEMs) accredited to the New Car Code can be found here.
- Vehicle warranty providers accredited to the Vehicle Warranty Products Code can be found here.
