What can I do if I have a complaint about the range of my electric vehicle?
If you feel that your electric vehicle (EV) is not achieving the range advertised for a full battery charge, there are a number of factors that you may need to consider before raising a dispute with a manufacturer or seller of the vehicle.
The range stated in brochures or adverts is often quoted as having been obtained through Worldwide Harmonised Light Vehicle Test Procedures (WLTP), so will not be representative of your daily usage.
Under The Motor Ombudsman’s Codes of Practice, any advertisements or literature must not be misleading or likely to be misunderstood. For these reasons, there are often specific exclusions or references in adverts to ensure that the range is being fairly represented, including any factors that may affect the stated range.
If you have a dispute regarding the advertising of your vehicle, you can find out more about The Motor Ombudsman’s Alternative Dispute Resolution service here.
