Careers

Join The Motor Ombudsman

From time to time we have job vacancies for roles such as Ombudsmen, Adjudicators, Case Administrators and Call Handlers.

The Motor Ombudsman is dedicated solely to the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

We work with consumers and businesses to resolve their motor-related complaints and provide support and industry-wide information and guidance. This helps to improve the way services are delivered and complaints are handled.

Any vacancies we have will be posted below.


Current opportunities

Business Services Administrator – 21 hours, permanent role.

Download the full job description

As a member of the Business Services Team, you will play a crucial role in ensuring an excellent service experience is provided to accredited businesses and their consumers, whilst delivering against set targets and KPIs.

Working with the whole team, you will be responsible for providing administrative support to the team and assist in the delivery of the planned operational activity relating to accredited businesses and additional income.

To apply for this role, please send your CV and a covering letter highlighting your relevant experience and why you should be considered for the role to: hr@tmo-uk.org

Ombudsman – Full-time, permanent role.

Download the full job description

As a member of the Ombudsman team, you will play a key role within our ADR service, ensuring care and excellent service is provided to consumers and accredited businesses while delivering against set targets and KPI’s.
You will be investigating and making final, binding decisions on disputes between accredited businesses and consumers. You will need to assess each case thoroughly, weighing up the facts, evidence and merits of each individual complaint to reach fair and reasonable outcomes. In your role, you will:

  • Investigate cases, ensuring we have sufficient evidence on file to make a balanced decision
  • Reach final decisions that are fair, reasonable and impartial – based on the evidence, our Codes of Practice and any relevant legislation
  • Manage a caseload, ensuring complaints are processed effectively
  • Deliver decisions and case closures with both speed and quality

To apply for this role, please send your CV and a covering letter highlighting your relevant experience and why you should be considered for the role to: hr@tmo-uk.org


Case Administrator – Full-time, permanent role.

Download the full job description

As a member of the Dispute Resolution Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited businesses whilst delivering against set targets and KPIs.

You will be responsible for your own caseload, triaging and collating cases under TMO’s remit, engaging with consumers and businesses to provide information and assistance, as well as gathering evidence to ensure the cases are processed appropriately.

This is an extremely hands-on customer-facing role, where verbal and written communication is key, and achievement of service levels are paramount. You will enjoy working under pressure, be inquisitive by nature, have superb organisational skills, and a passion for delivering exceptional customer service.

To apply for this role, please send your CV and a covering letter highlighting  your relevant experience and why you should be considered for the role to: hr@tmo-uk.org


Other opportunities at TMO

If there are no suitable vacancies, you may send a speculative application to: hr@tmo-uk.org.

From time to time we have openings for Ombudsmen, Adjudicators, Customer Service staff, roles in our Business Services team as well as other support functions.

Please include a CV and covering letter highlighting your relevant experience, career history and salary expectations. Please note that we will not respond to speculative applications from recruitment agencies.


Employee benefits*

In return for working at The Motor Ombudsman, we offer a competitive salary with excellent personal and career development opportunities. Employees who deliver high levels of performance are encouraged to progress their within the organisation.

We are proud to offer a competitive total rewards package designed with our employees’ health, wealth and well-being in mind. These include:

  • Competitive salary and total compensation
  • Performance and Company bonus scheme
  • Life Assurance
  • Permanent Health Insurance
  • Private Medical Insurance
  • Pension Scheme
  • 25 days annual leave, plus bank holidays

We also invest in our employees’ wellness and quality of life by providing a wide selection of exclusive lifestyle offers, services and support, designed to help you manage and balance your work/life priorities:

  • Health club discounts
  • Health Screenings
  • Employee Assistance Programmes
  • Family Leave
  • Employee Discounts

*May vary by role.


The Motor Ombudsman is an equal opportunity employer.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone and all qualified applicants will receive consideration for employment regardless of race, colour, nationality or ethnic or national origins, sexual orientation, mental or physical disability, religion or belief, age, sex (including gender reassignment) or marital or civil partnership status.

Disability ConfidentWe encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.

 

The Motor Ombudsman is now a Disability Confident Committed employer.

We are also proud to have been awarded the Investors in People Silver Award. Investors in People

 

 

 

 

 


 

Our company values

Our company values and mission are central to our organisation and guide our actions. Here at The Motor Ombudsman, we take great PRIDE in everything we do,  inspiring total trust and confidence in our staff,  our customers, and our accredited businesses.

You can read more about our company values here.

 

Vacancies