Join The Motor Ombudsman
From time to time we have job vacancies for roles such as Ombudsmen, Adjudicators, Case Administrators and Call Handlers.
The Motor Ombudsman is dedicated solely to the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
We work with consumers and businesses to resolve their motor-related complaints and provide support and industry-wide information and guidance. This helps to improve the way services are delivered and complaints are handled.
Our head office is based in Westminster, London and we operate a hybrid working policy, with staff working partly from home and partly in the office.
Any vacancies we have will be posted below.
Adjudicator Grade 2
1 x Fixed term contact: July 2023 to June 2024
As a member of the Dispute Resolution Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.
You will be using the method of adjudication to make a decision and resolve complex disputes between accredited businesses and consumers through assessment, investigation, and weighing up the facts, evidence, and merits of each individual case.
In your role you will:
- Adjudicate the cases taking into account all the data and evidence, code of practice and legal regulations
- Make impartial decisions based on the facts of the case, relevant legislation and TMO Code
- Provide case updates to both consumers and accredited businesses
- Deliver against set individual/team KPIs and targets while managing the caseload in a timely manner
To apply for this role, please send your CV and a covering letter highlighting your relevant experience and why you should be considered for the role to: email@example.com
Other opportunities at TMO
If there are no suitable vacancies, you may send a speculative application to: firstname.lastname@example.org.
From time to time we have openings for Ombudsmen, Adjudicators, Customer Service staff, roles in our Business Services team as well as other support functions.
Please include a CV and covering letter highlighting your relevant experience, career history and salary expectations. Please note that we will not respond to speculative applications from recruitment agencies.
In return for working at The Motor Ombudsman, we offer a competitive salary with excellent personal and career development opportunities. Employees who deliver high levels of performance are encouraged to progress their within the organisation.
We are proud to offer a competitive total rewards package designed with our employees’ health, wealth and well-being in mind. These include:
- Competitive salary and total compensation
- Performance and Company bonus scheme
- Life Assurance
- Permanent Health Insurance
- Private Medical Insurance
- Pension Scheme
- 25 days annual leave, plus bank holidays
We also invest in our employees’ wellness and quality of life by providing a wide selection of exclusive lifestyle offers, services and support, designed to help you manage and balance your work/life priorities:
- Health club discounts
- Health Screenings
- Employee Assistance Programmes
- Family Leave
- Employee Discounts
*May vary by role.
The Motor Ombudsman is an equal opportunity employer.
The Motor Ombudsman is committed to ensuring equal opportunity for everyone and we welcome applications from people of all backgrounds and experiences. We strive to foster belonging and empowerment, building a culture where difference is valued and each employee feels respected and able to give their best.
Diversity, equality and inclusion are incorporated in the values of The Motor Ombudsman, underpinning our ability to be a more representative, creative and forward thinking Ombudsman for the motor industry.
As a Disability Confident Committed Employer, we guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. We support and provide adjustments for disabled candidates, for example:
- Providing support with the application process
- Accepting application by video
- Making alternative arrangements for interview such as date or location
- Allowing extra time for test or interview
- Offering the choice between verbal or written test
If you have a disability and need help with the application process please let us know.
Our company values
Our company values and mission are central to our organisation and guide our actions. Here at The Motor Ombudsman, we take great PRIDE in everything we do, inspiring total trust and conﬁdence in our staﬀ, our customers, and our accredited businesses.
You can read more about our company values here.