Careers

From time to time we have job vacancies for roles such as Ombudsmen, Adjudicators, Case Administrators and Call Handlers. The Motor Ombudsman is dedicated solely to the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Current opportunities

Join The Motor Ombudsman

We work with consumers and businesses to resolve their motor-related complaints and provide support and industry-wide information and guidance. This helps to improve the way services are delivered and complaints are handled. Our head office is based in Westminster, London and we operate a hybrid working policy, with staff working partly from home and partly in the office. Any vacancies we have will be posted below.

Case Administrator

1 x Fixed Term: ASAP unto end of 2025
1 x Permanent Position

As a member of the Dispute Resolution Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.

You will be responsible for your own caseload, triaging and collating cases under TMO’s remit, engaging with consumers and businesses to provide information and assistance, as well as gathering evidence to ensure the cases are processed appropriately.

This is a hands-on customer-facing role, where verbal and written communication is key, and achievement of service levels are paramount. You will enjoy working under pressure, be inquisitive by nature, have superb organisational skills, and a passion for delivering exceptional customer service.

Apply now Download full job description

In return for working at The Motor Ombudsman, we offer a competitive salary with excellent personal and career development opportunities. Employees who deliver high levels of performance are encouraged to progress their within the organisation.

Employee benefits*

We are proud to offer a competitive total rewards package designed with our employees’ health, wealth and well-being in mind. These include:

Competitive salary and total compensation
Performance and Company bonus scheme
Life Assurance
Permanent Health Insurance
Private Medical Insurance
Pension Scheme
25 days annual leave, plus bank holidays

We also invest in our employees’ wellness and quality of life by providing a wide selection of exclusive lifestyle offers, services and support, designed to help you manage and balance your work/life priorities:

Health club discounts
Health Screenings
Employee Assistance Programmes
Family Leave
Employee Discounts

*May vary by role.

The Motor Ombudsman is committed to ensuring equal opportunity for everyone and we welcome applications from people of all backgrounds and experiences. We strive to foster belonging and empowerment, building a culture where difference is valued and each employee feels respected and able to give their best.

Diversity, equality and inclusion are incorporated in the values of The Motor Ombudsman, underpinning our ability to be a more representative, creative and forward thinking Ombudsman for the motor industry.

The Motor Ombudsman is an equal opportunity employer.

As a Disability Confident Committed Employer, we guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. We support and provide adjustments for disabled candidates, for example:

Providing support with the application process
Accepting application by video
Making alternative arrangements for interview such as date or location
Allowing extra time for test or interview
Offering the choice between verbal or written test

If you have a disability and need help with the application process please let us know.

We are also proud to have been awarded the Investors in People Gold Award.

The Motor Ombudsman has gained Gold accreditation from Investor’s in People (IIP), the international benchmark for workplace standards and people management, which reflects our long-term commitment to talent progression, productivity, employee engagement and wellbeing.

Our company values

Our company values and mission are central to our organisation and guide our actions. Here at The Motor Ombudsman, we take great PRIDE in everything we do, inspiring total trust and conﬁdence in our staﬀ, our customers, and our accredited businesses.