Articles across The Motor Ombudsman’s Knowledge Base categories are consulted over 140,000 times in the first three months of 2025

The Motor Ombudsman’s online Knowledge Base, the reference tool designed to provide consumers with responses to some of the most common queries on car ownership, vehicle maintenance and dispute resolution, witnessed 143,516 views across its 212 articles. The quick-reference, bitesize Q&As are hosted across 11 different categories, which touch on key topics during a car user’s journey, spanning deposits to extended warranties.

The article on the rights of consumers when buying a car from the New and Used Car Sales category, spearheaded the top 10 most consulted articles as the most popular read during the first three months of the year, with just over 13,000 views – a Q&A which outlines the conditions for rejecting a vehicle in the first 30 days of ownership, and beyond. Second up, also from the same section in the Knowledge Base, is an article which outlines the Consumer Rights Act, and how it affects a vehicle purchase (close to 10,200 views).

Mirroring the classification at this time last year, the Q&A exploring whether a car can be returned within 14 days of buying it (nearly 7,800 views) rounded off the top three most referred-to articles between January and March 2025, whilst the topic of how to complain about a vehicle, also from the New and Used Car Sales section of the Knowledge Base, remained in fourth place, attracting around 7,000 visits during the quarter.

The article on the subject of what happens if a consumer finds a fault within 30 days of buying a car and outside of this period, emerged as the only new entry for the quarter, when compared to the same three-month period in 2024, and completed the top five classification for Q1 with about 5,300 reads. These highlighted articles were followed by Q&As touching on areas, including whether consumers are eligible for a refund of a deposit once it has been put down to buy a car, and the next steps to take in the event of a problem with a new or used vehicle.

The most popular service and repair topic, and securing tenth place out of the classification outlining the 10 most referred to articles between January and March 2025, was around the suggested steps to take if a garage was deemed to be taking too long when carrying out work on a customer’s vehicle (about 6,600 views).

The top 10 most viewed articles on the Knowledge Base in Quarter 1 (1st January to 31st March 2025)