Can The Motor Ombudsman help with Motability vehicle disputes?
The Motability Scheme is to provide mobility if you are receiving certain disability allowances. More information about these can be found here.
As the Scheme provides the vehicle under a lease contract, you never own the vehicle or have a direct contract with the seller (i.e. the dealership).
If you have paid for your vehicle to be serviced or repaired by a Motor Ombudsman-accredited business, and there are issues with the work or payment, these may be covered under our Service and Repair Code, and we may be able to assist with your dispute.
If servicing and repairs are paid for by Motability, you will need to dispute the work or invoice directly under the lease with Motability. The Financial Ombudsman Service (FOS) may be able to assist with any unresolved disputes with Motability.
If you have an issue with your car under a Motor Ombudsman-accredited vehicle manufacturer’s warranty, and are looking for a warranty repair, this is covered under The Motor Ombudsman’s New Car Code.
If you are looking to reject or return a vehicle paid for under the Motability Scheme, this is something you will need to contact Motability directly about, and if you remain unhappy with their response, the Financial Ombudsman Service (FOS) may be able to assist with any unresolved disputes in this area.
