Car MPG not the same as advertised, what should I do?
Car MPG not the same as advertised, what should I do? Previously, cars were tested on a standardised regime called...
My Diesel Particulate Filter (DPF) keeps blocking, what can I do?
My Diesel Particulate Filter (DPF) keeps blocking, what can I do? To reduce emissions, diesel cars are fitted with a...
Does my car have any car recall or safety issues?
Does my car have any car recall or safety issues? Recalls are overseen by the DVSA and you can contact...
Does my car have a recall?
Does my car have a recall? Recalls are overseen by the Driver and Vehicle Standards Agency (DVSA) and you will...
Why didn’t I receive a safety recall notification for my vehicle?
Why didn’t I receive a safety recall notification for my vehicle? Under the safety recall scheme run by the Driver...
What is an NCAP rating?
What is an NCAP rating? The European New Car Assessment Programme (Euro NCAP) is a five-star safety rating system for...
How do I submit a case to The Motor Ombudsman?
How to submit a case to The Motor Ombudsman Before creating a case with us, you need to ensure you...
How much should I pay for an MOT?
It is at the discretion as to how much a garage charges for an MOT or whether they choose to...
Can a garage charge me for a replacement MOT certificate?
In 2019, the Driver and Vehicle Standards Agency (DVSA) launched a free service for motorists. It allows vehicle owners to...
What can I do about car paint defects?
What can I do about car paint defects? You may have a paint quality issue where there are chips,...
