For Consumers

How can we help?

We help thousands of consumers find a business they can rely on that adheres to the high standards of our Motor Industry Codes of Practice. However sometimes things do go wrong when buying and servicing vehicles, and in those instances we’re able to step in and help consumers and businesses find resolutions to automotive disputes. We are entirely impartial and our Codes of Practice promote responsible business in all things motoring.

If the dispute is with a business accredited to The Motor Ombudsman, you don’t need to keep struggling to resolve a problem: we can help.

It won’t cost you anything.

We don’t take sides. We look at what’s happened and  resolve the issue based on the information given to us, our Codes of Practice and consumer law.

The Motor Ombudsman is certified to deal with vehicle manufacturers, warranty product providers, franchise dealers, independent garages and car retailers and manufacturer authorised repairers who are accredited to one or more of our Codes.

Find more about our Codes and how we can help here;

Alternatively if you have a dispute and need to make a complaint, you can get started here.

The Motor Ombudsman is a certified ADR provider

The Motor Ombudsman is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Statistics and commentary for the 2015 to 2016 period of TMO’s ADR certification can be found here.

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If you’ve had a problem with something you’ve bought online you can submit a dispute via the ODR platform.

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Find a garage accredited to the Code

Thousands of garages across the country are accredited to the Service and Repair Code and/or the Vehicle Sales Code. Find a local garage near you with our online Garage Finder.