For Consumers

How Can We Help?

Every day, we help consumers and businesses find resolutions to automotive disputes. We are entirely impartial and our Codes of Practice promote responsible business in all things motoring.

Things do sometimes go wrong when buying and servicing vehicles. If the dispute is with a business accredited to The Motor Ombudsman, you don’t need to keep struggling to resolve a problem: we can help.

It won’t cost you anything.

We don’t take sides. We look at what’s happened and  resolve the issue based on the information given to us, our Codes of Practice and consumer law.

Alternative Dispute Resolution involves an impartial third party reviewing the evidence and making a decision, offering a view or helping the parties come to an agreement. This is a free and swift alternative to taking the issue to court.

The Motor Ombudsman is certified to deal with vehicle manufacturers, warranty product providers, franchise dealers, independent garages and car retailers and manufacturer authorised repairers who are accredited to one or more of our Codes.

Find more about our Codes and how we can help here;

Alternatively if you have a dispute and need to make a complaint, you can get started here.

The Motor Ombudsman is a Certified ADR Provider

The Motor Ombudsman is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Statistics and commentary for the 2015 to 2016 period of TMO’s ADR certification can be found here.


If you’ve had a problem with something you’ve bought online you can submit a dispute via the ODR platform.