Do I have to have my vehicle serviced at a manufacturer authorised dealer? You have the choice of having your...

How to appeal against an MOT decision If your vehicle fails its MOT, you need to discuss your test results...

My garage cannot find a intermittent car fault An intermittent car fault is frustrating because it won’t be possible to...

Misleading garage advertisements and promotions Garage advertisements and promotions should not be misleading and any terms and conditions will be...

The garage staff were rude to me, what can I do? Staff should be professional and courteous to customers. If...

Garage has not fixed the problem with my vehicle, what can I do? Sometimes, it can take multiple investigations and...

I believe the garage has damaged my car or property, what can I do? Even if a garage has damaged...

Should a garage give me a warranty after their work? All garages are required to carry out work with reasonable...

Can the garage take a deposit before completing the work? Garages accredited to our Code of Practice for Service and...

I have been charged more than was agreed, what can I do? The Code of Practice for Service and Repair...