What happens if the parts I wish to see have already been disposed of?
If you haven’t notified a garage that you wish to keep old parts from your car once they have been...
Can I keep any parts that have been removed from my car during a service or repair?
As the owner of the vehicle, you are entitled to keep any parts that are removed from your car during...
How do I submit a case to The Motor Ombudsman?
How to submit a case to The Motor Ombudsman Before creating a case with us, you need to ensure you...
What do I do if my garage is taking too long to fix my car?
What do I do if my garage is taking too long to fix my car? Under the Consumer Rights Act...
What should I do if I’m unhappy with the garage’s work on my car?
What should I do if I’m unhappy with the garage’s work on my car? Under the Consumer Rights Act 2015,...
When does my car need a service?
When does my car need a service? Servicing schedules vary from vehicle to vehicle, so if you are unsure of...
Where shall I get my MOT done?
You must use an approved MOT Test Centre for your annual MOT test. This may be an Independent Garage of...
Do repairs for to correct paint defects on a vehicle fall under a warranty?
Do repairs for to correct paint defects on a vehicle fall under a warranty? The parts that are covered under...
Do I need courtesy car insurance?
Do I need courtesy car insurance? You must have motor insurance at all times for driving a car on public...
Can a garage charge for diagnostic work?
Can a garage charge for diagnostic work? The short answer is yes. A garage can charge you for diagnosing a...
