What can I do about car bodywork defects?
What can I do about car bodywork defects? Bodywork defects on a vehicle may arise due to the following...
What do I do if I have a complaint about a repair conducted by a business appointed by my insurance company?
What do I do if I have a complaint about a repair conducted by a business appointed by my insurance...
What happens if the parts I wish to see have already been disposed of?
If you haven’t notified a garage that you wish to keep old parts from your car once they have been...
Can I keep any parts that have been removed from my car during a service or repair?
As the owner of the vehicle, you are entitled to keep any parts that are removed from your car during...
How do I submit a case to The Motor Ombudsman?
How do I submit a case to The Motor Ombudsman? If you have a complaint about a business, for...
What do I do if my garage is taking too long to fix my car?
What do I do if my garage is taking too long to fix my car? Under the Consumer Rights Act...
What should I do if I’m unhappy with the garage’s work on my car?
What should I do if I’m unhappy with the garage’s work on my car? Under the Consumer Rights Act 2015,...
When does my car need a service?
When does my car need a service? Servicing schedules vary from vehicle to vehicle, so if you are unsure of...
Where shall I get my MOT done?
You must use an approved MOT Test Centre for your annual MOT test. This may be an Independent Garage of...
Do repairs to correct paint defects on a vehicle fall under a warranty?
Do repairs to correct paint defects on a vehicle fall under a warranty? You may have a paint quality issue...
