Do I have to have my car serviced at an authorised dealer?
Do I have to have my vehicle serviced at a manufacturer authorised dealer? You have the choice of having your...
How do I appeal against an MOT decision?
How do I appeal against an MOT decision? If your vehicle fails its MOT, you need to discuss your test...
The garage cannot find an intermittent car fault, what can I do?
My garage cannot find a intermittent car fault, what can I do? An intermittent car fault is frustrating because it...
How do I complain about misleading garage advertisements and promotions?
How do I complain about misleading garage advertisements and promotions? Garage advertisements and promotions should not be misleading and any...
The garage staff were rude to me, what can I do?
The garage staff were rude to me, what can I do? Staff should be professional and courteous to customers. If...
The garage has not fixed the problem with my vehicle, what can I do?
The garage has not fixed the problem with my vehicle, what can I do? Sometimes, it can take multiple investigations...
The garage has damaged my car or property, what can I do?
I believe the garage has damaged my car or property, what can I do? Even if a garage has damaged...
Should a garage give me a warranty after their work?
Should a garage give me a warranty after their work? All garages are required to carry out work with reasonable...
Can the garage take a deposit before completing the work?
Can the garage take a deposit before completing the work? Garages accredited to our Code of Practice for Service and...
The garage has charged more than was agreed, what can I do?
I have been charged more than was agreed, what can I do? The Code of Practice for Service and Repair...
