TMO Talks To

In this section, you can find out more about some of the people that make our accredited businesses tick and how their organisations benefit from being signed up to one or more of The Motor Ombudsman’s Motor Industry Codes of Practice.

 

If your business is accredited to The Motor Ombudsman, and you are interested in having any of your members of staff featured on this page, please contact us at media@tmo-uk.org.


TMO Talks To Graham Clark, Managing Director at Anderson Clark Motor Repairs

Anderson Clark Motor Repairs is an independent garage in Inverness-shire, which opened for business 23 years ago with the vision that customer care and high quality workmanship were more important than profit.

Click here to read the full interview.


TMO Catches Up With Graham Clark, Managing Director at Anderson Clark Motor Repairs

Anderson Clark Motor Repairs is an independent garage in Inverness-shire.  We caught up with Managing Director Graham Clark to find out about the changes the business has had to make in response to the Coronavirus (COVID-19) pandemic.

Click here to read the full interview.


TMO Talks To Nicola Piercy, Director at Auto Solutions Ltd.

Founded in 2008, and based in Douglas on the Isle of Man, Auto Solutions Ltd. is a modern garage with a fresh, dynamic outlook, providing exceptional quality in vehicle servicing and repairs at highly competitive prices.

 

Click here to read the full interview.


TMO Talks To Alan Welch, Director at Avco Motors Ltd.

Avco Motors Ltd. is an independent garage carrying out servicing and repairs on multiple vehicle makes and models in the Hemel Hempstead area of Hertfordshire. Located in a modern building with a comfortable reception and viewing window to a well-equipped workshop, the latest diagnostic equipment and up-to-date trained staff, we offer our customers an affordable alternative to franchised dealerships without compromising on quality or service. We spoke to Alan Welch to find out more.

 

Click here to read the full interview.


TMO Talks To Hayley Pells, Owner and MOT Tester at Avia Autos

Based in Glamorgan, Avia Autos is a family-run business with ties to motorsport and the automotive industry dating back to 1967. Hayley Pells has been working at the business since 2006 after taking over from her father who built single seater racing cars.

Click here to read the full interview.


TMO Talks To Barry O’Donoghue, Head of Business at Barretts Jaguar Land Rover Ashford

Barretts Jaguar Land Rover in Ashford, Kent, is accredited to The Motor Ombudsman’s Vehicle Sales and Service and Repair Codes. We caught up with Barry O’Donoghue who has been with Barretts for nearly 20 years.

Click here to read the full interview.


TMO Talks To Mick and Roz Bentley, Owners of Britannia MOT & Repair Centre

Established in 2002, Britannia MOT & Repair Centre is an independent garage located in Aylesford, Kent, which is owned by the husband and wife team, Mick and Roz Bentley. The business prides itself on hard work, and a commitment to providing great service, coupled with a reputation for honesty and competence that sees customers coming back time and time again.

Click here to read the full interview.


TMO Talks To Jon Horsley, Owner of Cadley Garage

Cadley Garage is an independent and friendly garage located just outside Marlborough on the A346 in the picturesque county of Wiltshire. The business provides MOTs, servicing and repairs for all makes and models of cars, but specialises in the maintenance of Volvo, Jaguar, Land Rover and Mini vehicles. They also have the facilities to carry out welding and fabrication work, bodyshop repairs and sourcing cars. We caught up with Jon Horsley, the Owner of Cadley Garage, to find out more.

Click here to read the full interview.


TMO Talks To Rebecca Pullan, Managing Director at Carmaster Garage

Carmaster Garage is a family-owned business based in Harrogate, North Yorkshire. The business offers a comprehensive range of services, spanning routine servicing and MOTs repairs, to calibrating Advanced Driver Assistance Systems (ADAS). The Motor Ombudsman spoke to Rebecca to find out more.

Click here to read the full interview.


TMO Talks To Megan Worthington, Customer Relationship Manager at Cartime 

Based in Bury, Lancashire, Cartime is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair, which demonstrates that they are committed to the highest standards of work and customer care. They provide motorists with exhausts, servicing and tyre fitting, amongst other services.

Click here to read the full interview.


TMO Talks To Charlotte Clarke, Business Manager at Clarkes4Landys 

Established in 2012, Clarkes4Landys in Shropshire, is a small family-run independent garage that welcomes all makes and models, whilst specialising in the servicing, maintenance and repair of Land Rovers.

Click here to read the full interview.


TMO Talks To Randeep Reehal, Operations Director at Courtwood Car Services 

Based in Uxbridge, Courtwood Car Services is a family-run business which has been established for over 40 years. They service and maintain vehicles of all makes and models. Courtwood Car Services has also built a reputation for being a female friendly garage. They recognise the importance of female drivers being confident to have their vehicles serviced and maintained by them and have developed services specifically for our female clients. We caught up with Randeep to find out more.

                            

Click here to read the full interview.


TMO Talks To Stuart Watson, Managing Director at Crescent Motoring Services 

Based in Burton-on-Trent in Staffordshire, Crescent Motoring Services is a multi-award winning independent garage that has been accredited to the Motor Industry Code of Practice for Service and Repair for many years. We spoke to their Managing Director to find out more about the business.

Click here to read the full interview.


TMO Catches Up With Stuart Watson, Managing Director at Crescent Motoring Services 

Based in Burton-on-Trent in Staffordshire, Crescent Motoring Services is a multi-award winning independent garage that has been accredited to the Motor Industry Code of Practice for Service and Repair for many years. We spoke to their Managing Director to find out more about the business.

Click here to read the full interview.


TMO Talks To Lee Monahan, Managing Director at Crown Honda 

Crown Honda offers customers vehicle sales and servicing facilities at their dealerships in Hendon (North West London) and Bushey Heath in Hertfordshire.

Click here to read the full interview.


TMO Talks To Sarah Sheffield, Owner at CSS Motors

CSS Motors is a family-run vehicle repair centre based in Waltham Abbey, Essex. They carry out MOT testing on a variety of vehicle classes, and all makes and models.

 

Click here to read the full interview.


TMO Talks To Kerry Dukes, Partner at Dukes AutoTech 

Dukes AutoTech is an independent garage and a Servicesure Autocentre based in St Austell, Cornwall, and is run by the husband and wife team, Gavin and Kerry Dukes.

 

Click here to read the full interview.

TMO Talks To Joanna Saxton, Marketing and Social Media Manager at Eden Tyres & Servicing 

Eden Tyres & Servicing is a family-run business with a head office located in Derbyshire. Established back in 1981, the business now has 22 retail branches in Derbyshire, Nottingham, Leicestershire, Lincolnshire, Peterborough and Rugby along with a thriving wholesale tyres department which delivers hundreds of tyres across the UK every day. Committed to providing honest advice and exceptional service, ETS aims to be market leaders by constantly adapting to customer demand and investing in the best staff training, and new, innovative technologies.

                       

Click here to read the full interview.


TMO Talks To Estelle Miller, Director at EV Experts 

EV Experts are an independent and award-winning electric vehicle (EV) retailer with Stores in Hook (Hampshire), and in Guildford (Surrey). The business gained accreditation to The Motor Ombudsman’s Vehicle Sales Code in 2023. We caught up with EV Experts to find out more about the organisation.

                       

Click here to read the full interview.


TMO Talks To Grace Weddell, Communications Manager at Fix Auto UK 

Fix Auto UK’s nationwide network of wholly owned and franchise body repair centres gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair in January 2021. We caught up with Grace to find out more about her role at Fix Auto UK, and what the outlook holds for the business in 2022.

Click here to read the full interview.


TMO Talks To Rachel Foakes, Owner at Foakeswagons 

Foakeswagons sells good quality used cars to the local community in Banbury (Oxfordshire), and beyond. Owner, Rachel Foakes, prides herself on her professional, honest and efficient service, and the delivery of a “make it count” experience.

Click here to read the full interview.


TMO Talks To Adam Barker and Daniel Sagar, Directors at Forecourt-E

Forecourt-E based in Lymington, Hampshire, specialises in sourcing and supplying good quality used electric vehicles to customers in the New Forest and beyond.

Click here to read the full interview.

 

 


TMO Talks To Kamran Saleem, Managing Director at MotorServ UK

Established in 2006, and accredited to The Motor Ombudsman’s Vehicle Sales and Service and Repair Codes, MotorServ UK is a family-owned independent dealership and premium MOT and Service Centre based in Solihull. The business was also the recipient of a highly commended honour in the Midlands region of The Motor Ombudsman’s 2020 Garage Star Awards.

Click here to read the full interview.


TMO Talks To Michelle Leonard, Director at Nightingale Service Centre

Nightingale Service Centre is an established family-run business offering a comprehensive range of garage services for private and commercial customers in Horsham, Billingshurst, Pulborough, Crawley and the surrounding areas of West Sussex. Their philosophy has always been to provide a reliable and honest service with full care and personal attention. We caught up with Michelle to find out more.

                                   

Click here to read the full interview.


TMO Talks To Glenn Harrison, Quayside Tyre & Service Centre

Quayside Tyre & Service Centre in Douglas on the Isle of Man offers full vehicle servicing for all makes and models, as well as the largest supply of car and van tyres on the island. We caught up with Director Glenn Harrison to find out more.

 

Click here to read the full interview.


TMO Talks To Phil Townend, Parts Advisor at Sandal BMW Wakefield

Sandal BMW is a privately owned BMW and MINI retailer and service centre with showrooms in Huddersfield and Wakefield. Established in 1976, they are proud of our Yorkshire heritage and values. BMW trained technicians only use BMW approved parts so that customers can be rest assured that their BMW or MINI is always in expert hands.

Click here to read the full interview.


TMO Talks To Emma Tiernan, South East Divisional Director at Servicesure

Servicesure is a fast-growing network of independent garages that operate to high standards of work and service. The majority are accredited to The Motor Ombudsman’s comprehensive and long-established Service and Repair Code.

Click here to read the full interview.


TMO Talks To Simon Graeme, Founder of Simon Graeme Auto Service Centre

Established over 17 years ago, Simon Graeme Auto Service Centre, based just off the A59 near to Hampsthwaite in North Yorkshire, is an independent garage serving Harrogate and the surrounding areas. Operating from modern, fully-equipped premises with the latest diagnostic equipment, they are able to carry out Class 1 and 2 MOTs, and repair and service vehicles up to 3.5 tonnes including class 4, 5 and 7, in addition to motorhomes and large camper vans. Simon Graeme Auto Service Centre won The Motor Ombudsman-sponsored ‘Extra Mile’ customer service trophy at the 2019 Servicesure ‘Autocentre of the Year’ awards.

Click here to read the full interview.


TMO Talks To Mark Sutton, Proprietor at Suttonz

Conveniently situated for motorists in Eastbourne, Hailsham, Polegate and Pevensey, Suttonz is a local family-run garage located on the Westham Business Park in East Sussex that aims to provide a quality service for all makes of car, 4x4s and light commercial vehicles. The garage has two working bays and an MOT station, thereby enabling them to provide an efficient service to customers. We caught up with Mark Sutton to find out more.

 Click here to read the full interview.


TMO Talks To Michael Bourne, General Sales Manager at Tangelo

Tangelo is a Devon-based online vehicle retailer selling high-quality used cars and vans through virtual appointments, and delivery across mainland UK.

We caught up with Tangelo’s General Sales Manager to find out more about the business, and how it stands out from other car retailers.

 Click here to read the full interview.


TMO Talks To Ben Johnson, Manager at The Garage on The Hill 

The Garage On The Hill in Melksham, Wiltshire, has been servicing and repairing cars since 1985. The family-run business brings a modern, efficient and quality service with old fashion values.

 Click here to read the full interview.


TMO Talks To Ian Robertson, Managing Director at The Garage (Whitburn) Limited

The Garage (Whitburn) Limited is an award-winning independent garage that was founded nine years ago in West Lothian, Scotland. We spoke to their Managing Director, Ian Robertson, to find out more about the business.

 

Click here to read the full interview.


TMO Talks To Paul Dineen, Head of Garage Programmes at The Parts Alliance (Servicesure Autocentres)

The nationwide network of Servicesure Autocentres was introduced in 2004 by The Parts Alliance, a key player in the distribution of parts in the automotive aftermarket sector. We spoke to their Head of Garage Programmes, Paul Dineen, to find out more.

 

Click here to read the full interview.


TMO Talks To Elle-May Wills, MOT Tester at The Test Centre

The Test Centre, which only carries out MOTs, employs three female MOT testers across their three branches in Deptford, Dartford and Rochester. Elle-May is the youngest MOT tester in the UK.

Click here to read the full interview.


TMO Talks To John Colinswood, CEO at Warranty Solutions Group (WSG)

Headquartered in Aylesbury in Buckinghamshire, Warranty Solutions Group (WSG) is the UK’s premier motor warranty provider that’s driven by quality, passion and experience. The company provides some of the most comprehensive warranties for used vehicles on the market today through its nationwide approved dealer network.

Click here to read the full interview.


TMO Talks To Laura Richardson, Claims Assessor at Warranty Solutions Group (WSG)

Headquartered in Aylesbury in Buckinghamshire, Warranty Solutions Group (WSG) is the UK’s premier motor warranty provider that’s driven by quality, passion and experience. The company provides some of the most comprehensive warranties for used vehicles on the market today through its nationwide approved dealer network.

Click here to read the full interview.


TMO Talks To Robin Livingstone, Managing Director at W Livingstone Ltd. 

Located in Lanarkshire, and established in 1961, the family-run W. Livingstone Ltd. has been an award-winning SEAT franchised dealership since 1991, selling new and approved used cars. They also provide a full range of supporting services to customers including vehicle servicing, repairs and MOTs.

Click here to read the full interview.


TMO Talks To Mohammed Rabbi, Director at WrenchWorks Automotive 

Founded in 2018, WrenchWorks Automotive is a mobile mechanic and vehicle recovery / transport business based in Essex (CM7), offering mobile repairs and roadside assistance to motorists. The Motor Ombudsman spoke to Mohammed, Director, to find out more about the business.

Click here to read the full interview.

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