699 Newmarket Road, Cambridge, Cambridgeshire, CB5 8SQ
Garage type: Franchised Dealer
Phone: 01223 377100
Code: Vehicle Sales & Service & Repair
Garage Services
Our Mission
Marshall Motor Group was founded over 100 years ago in Cambridge and now has 67 dealership businesses across the country from Cumbria to Hertfordshire.
Marshall remains family-owned and privately-funded and has over 2,000 colleagues. With a current annual turnover of more than ��700m, Marshall is a Top 10 Dealer Group in the UK and the second largest privately owned.
Overall rating from 335 customer reviews
Customer ratings and reviews for Marshall Ford Cambridge, Cambridge
Garage review for Marshall Ford Cambridge, Cambridge
27th Oct 2016
“As always, a perfectly executed service and MOT. So grateful for the courtesy and consideration given to me, particularly as I am disabled and this is so important. This ethic runs right through Marshalls from the call handler, to the service department a”
Garage review for Marshall Ford Cambridge, Cambridge
26th Oct 2016
“Just a routine service and MOT – no problems and staff very friendly and helpful.”
Garage review for Marshall Ford Cambridge, Cambridge
22nd Oct 2016
“before booking my car in I checked what the diagnosis covered. Did it include how full the dpf was and the eolys tank.Was advised that it did but got car back with fault cleared and dpf values reset. Would have liked a printout or something similar to sho”
Garage review for Marshall Ford Cambridge, Cambridge
22nd Oct 2016
“car was in for service.very helpful staff, from receptionist to tom who gave me details of 3 year servicing plan without being pushy. car nicely presented on return”
Garage review for Marshall Ford Cambridge, Cambridge
15th Oct 2016
“Handled efficiently and professionally.”
Garage review for Marshall Ford Cambridge, Cambridge
14th Oct 2016
“I booked my M O T on line as your email said I could did not get a reply so booked by phone I also had a reminder call from you then when my husband arrived my car was not booked in. Howeveer they fitted me in so ended ok”
Garage review for Marshall Ford Cambridge, Cambridge
14th Oct 2016
“Thank you Tom again at service help desk for his great customer service skill!”
Garage review for Marshall Ford Cambridge, Cambridge
14th Oct 2016
“Very good service. I went for my first routine service and decided to wait for it to be completed. Theu couldn't be more helpful and patient. They Finnished quicker than expected and the service advisor helped me open up a service plan”
Garage review for Marshall Ford Cambridge, Cambridge
29th Sep 2016
“parking is a bit of an issue when dropping off the vehicle.”
Garage review for Marshall Ford Cambridge, Cambridge
28th Sep 2016
“When you arrive and sit down to discuss your vehicle it would be nice if the service advisor spoke to you and not your husband when the vehicle is clearly in your name.”
Garage review for Marshall Ford Cambridge, Cambridge
28th Sep 2016
“I am a Marshall employee and therefore benefit from staff discount. This and working on site are the main reasons I choose to service my car at Marshall Motor Group. Whilst the reception I receive at the service desk is good, I have yet to collect my car”
Garage review for Marshall Ford Cambridge, Cambridge
28th Sep 2016
“Service excellent done while I waited with coffee served – Thank you!”
Garage review for Marshall Ford Cambridge, Cambridge
23rd Sep 2016
“No”
Garage review for Marshall Ford Cambridge, Cambridge
23rd Sep 2016
“I think you need to have more pool/courtesy cars available, I had to cancel a very important trip to Cardiff because I had no vehicle. If my vehicle is needing repair its a bit hard to hear one month will be when I would be able to have a courtesy vehicle”
Garage review for Marshall Ford Cambridge, Cambridge
22nd Sep 2016
“Tom in service is very good and has a good rapport with customers and does everything he can to assist.”
Garage review for Marshall Ford Cambridge, Cambridge
14th Sep 2016
“Cannot complete all of this as only had a service carried out.”
Garage review for Marshall Ford Cambridge, Cambridge
29th Aug 2016
“Excellent service”
Garage review for Marshall Ford Cambridge, Cambridge
28th Aug 2016
“Very courteous and efficient treatment by staff”
Garage review for Marshall Ford Cambridge, Cambridge
27th Aug 2016
“Absolutely terrible, will never use Marshalls again. And will curtainly be telling everyone how awful the expirance was!”
Garage review for Marshall Ford Cambridge, Cambridge
26th Aug 2016
“Guidance on tire life would have been good. It was also a bit surprising to be told I had to pay more for the routine service when it was on a prepayment plan — quickly rectified when I asked.”
Garage review for Marshall Ford Cambridge, Cambridge
25th Aug 2016
“All your team at Cambridge are very helpful, especially Mark Graves who has been very helpful to me in the past with car troubles I've had and as always was very helpful and kind this time. As I know nothing about the workings of my car he always does his”
Garage review for Marshall Ford Cambridge, Cambridge
25th Aug 2016
“I was booked in for a service, not repair do this does not apply to me!!!”
Garage review for Marshall Ford Cambridge, Cambridge
22nd Aug 2016
“Good service reception by Chloe Bennett. Annual service and MOT completed to a high standard. We have benefited from Marshall Ford service since 2006. On the strength of this experience, we have just purchased a Ford Focus Estate Zetec from you.”
Garage review for Marshall Ford Cambridge, Cambridge
20th Aug 2016
“When I rung to book I was not informed that you had to book a waiting slot as I had always waited before. Whilst a park and ride ticket was given I was stuck in Cambridge for over 5 hours. This needs to be made clearer when booking your car in.”
Garage review for Marshall Ford Cambridge, Cambridge
19th Aug 2016
“Marshall's service department is exceptionally well run and a great value. My Focus drives like new after every service. Keep up the good work!”
Garage review for Marshall Ford Cambridge, Cambridge
18th Aug 2016
“Advisory note claims near legal limit on both rear tyres and when taken to tyre company to check 20 miles away from home they said perfectly OK still got 4 MM. tread”
Garage review for Marshall Ford Cambridge, Cambridge
18th Aug 2016
“It was an MOT”
Garage review for Marshall Ford Cambridge, Cambridge
18th Aug 2016
“Would have liked a list of what was going to be covered in the service and which service it was. I had bought the car at Marshall Ford in February 2016 and didn't realise the check was going to be mainly health check" and oil change. Six days after the se”
Garage review for Marshall Ford Cambridge, Cambridge
17th Aug 2016
“The initial check in was dealt with by Tom??? He could not have ben more hekpful Also advised that we had roadside assist and signed us up for monthly payments to cover future services”
Garage review for Marshall Ford Cambridge, Cambridge
14th Aug 2016
“Very competent and professional service department I cannot see how you could improve their service”
Garage review for Marshall Ford Cambridge, Cambridge
13th Aug 2016
“The reason I have bought several cars from Marshalls and have them serviced there is because there is consistent good service and advice from the garage team. Booking is easy and all staff are efficient and courteous.”
Garage review for Marshall Ford Cambridge, Cambridge
12th Aug 2016
“Not answered other questions N/A”
Garage review for Marshall Ford Cambridge, Cambridge
30th Jul 2016
“The only discrepancy was minor – the invoice showed 2nd service yet the car was a year old with 6,500 miles. This was quickly rectified when I pointed it out.”
Garage review for Marshall Ford Cambridge, Cambridge
28th Jul 2016
“First class business experience,thanks to everyone in the team,including those we never get a chance to see or thank but carry all responsibility for our safety.”
Garage review for Marshall Ford Cambridge, Cambridge
24th Jul 2016
“Very happy with the overall service and will be using the service again in the future. Many thanks.”
Garage review for Marshall Ford Cambridge, Cambridge
21st Jul 2016
“After the scheduled MOT, my car was returned with the same fault that I had asked to be looked at. I was not given any communication about what had been done. I called and was told the fault had been looked at and they weren't sure why it was still happen”
Garage review for Marshall Ford Cambridge, Cambridge
21st Jul 2016
“I submitted two online enquiries for a quote, specifying a date and asking for collection and return service. I received no reply at all to either so had to call, by which time the collection service was not available. I may have missed a phone call in re”
Garage review for Marshall Ford Cambridge, Cambridge
20th Jul 2016
“Car only came in for a spruce and shine" not servicing or repair."”
Garage review for Marshall Ford Cambridge, Cambridge
20th Jul 2016
“Neither good or bad, average – staff not particularly friendly. Car media update didn't happen (Apple Siri eyes free) as requested due to there not being one available, even though it's advertised on the Ford website staff hadn't heard of it!. When repres”
Garage review for Marshall Ford Cambridge, Cambridge
17th Jul 2016
“I had a code for engine malfunction, which turned out to be a computer fault which was cancelled and road tested, with nothing actually wrong with the engine.”
Garage review for Marshall Ford Cambridge, Cambridge
17th Jul 2016
“I spoke to a very helpful lady called Helen, regarding my service plan that I have with you. I have just traded in my 2012 fiesta for a brand new 2016 model, and needed to change the plan over to the new one. Helen helped set my previous service plan up o”
Garage review for Marshall Ford Cambridge, Cambridge
17th Jul 2016
“It could be a bit cheaper for a service”
Garage review for Marshall Ford Cambridge, Cambridge
16th Jul 2016
“It was a bonus to find the car had been washed. The service was not the cheapest but I hope I trust your workmen.”
Garage review for Marshall Ford Cambridge, Cambridge
16th Jul 2016
“The service provided is friendly, everything is explained in a way which is easy to understand and the costings are transparent and fully explained.”
Garage review for Marshall Ford Cambridge, Cambridge
16th Jul 2016
“Very efficient!”
Garage review for Marshall Ford Cambridge, Cambridge
14th Jul 2016
“the bookings team did not book me a courtesy correctly even though booking two weeks in advance. I was not informed that no car was available to me it was only when ringing to check my appointment that I was told that I would not be having a courtesy car.”
Garage review for Marshall Ford Cambridge, Cambridge
14th Jul 2016
“Car was in for MOT. All carried out fine and receiving a notification that it was ready was useful…”
Garage review for Marshall Ford Cambridge, Cambridge
27th Jun 2016
“A few days after the service I am getting the message 'Oil Change Required' which is not very good. Have rung the service dept. and no one available. I have waited an hour for someone to ring back!!! I suppose this will cost be time and petrol to get it f”
Garage review for Marshall Ford Cambridge, Cambridge
26th Jun 2016
“I booked my car in on-line for MOT / annual service, but did not receive confirmation of booking, so had to follow up with phone calls.”
Garage review for Marshall Ford Cambridge, Cambridge
24th Jun 2016
“Very quick and efficient, staff were very pleasant and informative. Would defiantly deal with them for my next service”
Garage review for Marshall Ford Cambridge, Cambridge
24th Jun 2016
“Annual service – no problems. Polite and friendly. Thank you.”
Garage review for Marshall Ford Cambridge, Cambridge
23rd Jun 2016
“No”
Garage review for Marshall Ford Cambridge, Cambridge
22nd Jun 2016
“Service not repair”
Garage review for Marshall Ford Cambridge, Cambridge
22nd Jun 2016
“I couldn't have asked for better service. Everyone was friendly from the moment I arrived, the work was carried out quickly and explained clearly to me. I would definitely recommend this department to my friends and colleagues. Thanks you for such good se”
Garage review for Marshall Ford Cambridge, Cambridge
22nd Jun 2016
“didnt feel any love I'm afraid. Was sold additive for fuel tank. Wasn't put in or billed for. Left messages on the answer phone 3 times didn't get a call back. Was told the car would get a vac and a wash. It was vaguely washed outside. With no vac inside.”
Garage review for Marshall Ford Cambridge, Cambridge
19th Jun 2016
“Very pleased with the level of service, they fitted me in at the last minute and fixed the issue within the agreed timescales.”
Garage review for Marshall Ford Cambridge, Cambridge
18th Jun 2016
“Really impressed with Tom and his customer service skills – he was pleasant, friendly and professional at all times (not only my initial phone conversation but also in store visit) – as a company you should be very proud of having a member of staff that r”
Garage review for Marshall Ford Cambridge, Cambridge
15th Jun 2016
“The web booking system allows me to book a date with either the collect service or a courtesy car but they are never actually available in reality. The web booking doesn't seem to match up with the availability of these services.”
Garage review for Marshall Ford Cambridge, Cambridge
13th Jun 2016
“well done!”
Garage review for Marshall Ford Cambridge, Cambridge
12th Jun 2016
“Just a first annual service so Question 1 does not apply.”
Garage review for Marshall Ford Cambridge, Cambridge
30th May 2016
“Service portfolio booklet lost, car not washed. Booked in for 0800hrs for MOT and service but no one mentioned that doors won't open till 0800 on the dot, simple lack of communication for customer convenience. Asked to be told how much to upgrade SD card”
Garage review for Marshall Ford Cambridge, Cambridge
30th May 2016
“I had my car collected and delivered back within 2 hours I was very impressed”
Garage review for Marshall Ford Cambridge, Cambridge
26th May 2016
“Helen was as always very friendly and helpful when I took my car in for service”
Garage review for Marshall Ford Cambridge, Cambridge
24th May 2016
“I am still waiting for feedback on repairs to my roof window shade…”
Garage review for Marshall Ford Cambridge, Cambridge
19th May 2016
“Excellent service thankyou”
Garage review for Marshall Ford Cambridge, Cambridge
16th May 2016
“My car had an MOT and its annual service. Great job! Thanks!”
Garage review for Marshall Ford Cambridge, Cambridge
29th Apr 2016
“Tom was great, really helpful. Had already sorted my service plan out before I arrived so it meant a quick drop off time. Which was great.”
Garage review for Marshall Ford Cambridge, Cambridge
29th Apr 2016
“Always very friendly and helpful”
Garage review for Marshall Ford Cambridge, Cambridge
29th Apr 2016
“Very efficient and prompy”
Garage review for Marshall Ford Cambridge, Cambridge
29th Apr 2016
“My 2nd visit,100% each time. Unable to advise how you can improve as you seem to have it completely sorted”
Garage review for Marshall Ford Cambridge, Cambridge
24th Apr 2016
“I notice that last year you didn't stamp the service record book. This year everything was perfect and the car was picked up from home and delivered back. The car is five years old but as good as when it left the factory.”
Garage review for Marshall Ford Cambridge, Cambridge
17th Apr 2016
“Very professional, personable and knowledgeable service.”
Garage review for Marshall Ford Cambridge, Cambridge
17th Apr 2016
“Excellent service and at the right price.”
Garage review for Marshall Ford Cambridge, Cambridge
17th Apr 2016
“Tom Peachy is a credit to your company. Kudos”
Garage review for Marshall Ford Cambridge, Cambridge
16th Apr 2016
“I did an online enquiry through Live web chat but no one rang me from it. I rang myself after finding the phone number. The lady I spoke to told me she would get back to me with a quote …..but never did. I got to store service done fine information fed”
Garage review for Marshall Ford Cambridge, Cambridge
14th Apr 2016
“Completely satisfied”
Garage review for Marshall Ford Cambridge, Cambridge
14th Apr 2016
“My car was in for it's annual service. I feel that there should be a breakdown issued of what work is carried out as part of the service carried out.”
Garage review for Marshall Ford Cambridge, Cambridge
12th Apr 2016
“Always have been extremely satisfied with work and service provided”
Garage review for Marshall Ford Cambridge, Cambridge
28th Mar 2016
“?”
Garage review for Marshall Ford Cambridge, Cambridge
28th Mar 2016
“I always find the staff friendly and helpful”
Garage review for Marshall Ford Cambridge, Cambridge
22nd Mar 2016
“I was very happy with this service and I thought the service manager Tom was very helpful. Glad I chose Marshall Ford for my car servicing as I have been to other car garages and had a bad experience. Regards David Redbond”
Garage review for Marshall Ford Cambridge, Cambridge
21st Mar 2016
“So far your service to me has been faultless.”
Garage review for Marshall Ford Cambridge, Cambridge
20th Mar 2016
“only had a service”
Garage review for Marshall Ford Cambridge, Cambridge
14th Mar 2016
“The fact that Marshalls could not fix my car is due entirely to Ford not providing a software solution.”
Garage review for Marshall Ford Cambridge, Cambridge
29th Feb 2016
“As is the norm, my experience with this Ford dealership within Marshall Motorgroup was second to none.”
Garage review for Marshall Ford Cambridge, Cambridge
29th Feb 2016
“excellent service dept. shame your customer service dept not the same.to the fact its cost your company”
Garage review for Marshall Ford Cambridge, Cambridge
26th Feb 2016
“Very good service from all concerned. Car nice and clean after MOT and small service.”
Garage review for Marshall Ford Cambridge, Cambridge
23rd Feb 2016
“Great service and friendly advise,thank you!”
Garage review for Marshall Ford Cambridge, Cambridge
13th Feb 2016
“I would like to tell you about the lovely experience I had at Marshal ford in Cambridge. Unfortunately I got the times of the MOT wrong and turned up an hour late for my MOT, the gentleman who done my paper work was extremely understanding and went out of”
Garage review for Marshall Ford Cambridge, Cambridge
13th Feb 2016
“Very prompt service and your staff were very helpful and keen to solve the problem.”
Garage review for Marshall Ford Cambridge, Cambridge
29th Jan 2016
“Very satisfied with service from front reception staff and car cleaned inside and out on collection – nice surprise !”
Garage review for Marshall Ford Cambridge, Cambridge
28th Jan 2016
“Excellent service experience. Thank you”
Garage review for Marshall Ford Cambridge, Cambridge
25th Jan 2016
“Excellent service and car was done on time”
Garage review for Marshall Ford Cambridge, Cambridge
25th Jan 2016
“The person collecting the car kindly agreed to return the car by lunchtime, thanks.”
Garage review for Marshall Ford Cambridge, Cambridge
24th Jan 2016
“First time I've used your service department. Very efficient. Was contacted mid morning to me advise car had passed MOT and ask me if I was happy for brake oil to be changed, which I thought was great rather than just being told at the end it had been don”
Garage review for Marshall Ford Cambridge, Cambridge
20th Jan 2016
“Form not really suitable for an MOT. Service fast and did what needed.”
Garage review for Marshall Ford Cambridge, Cambridge
19th Jan 2016
“A good job done but wrong estimate given.”
Garage review for Marshall Ford Cambridge, Cambridge
29th Oct 2016