Contact Us

Consumers

You can find out more information about our dispute resolution service and how to submit a dispute here or leave us a phone message and we will respond on our return.

You can check whether a service and repair or vehicle sales garage is accredited to The Motor Ombudsman by using our Garage Finder or click the link to check whether your new car manufacturer or vehicle warranty product provider is accredited.


Contact Information

Before you contact us you can find information and responses to our most frequently asked questions from within the “Consumer” area of our website.

If you cannot find the information you are looking for please try the following:

      • Find out more about each of our four Codes of Practice
      • If you wish to submit a complaint please click here
      • If you are a consumer and need information you can call 0345 241 3008* (option 1); lines are open between 9am to 5pm Monday to Friday excluding bank holidays.

*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

Email Us

If you have a general enquiry that is not related to an issue, case or dispute please complete our enquiry form.

Consumers wishing to make a complaint should visit our Make a Complaint section.

Postal Enquiries

If you would prefer to contact us by post, our registered address is:

The Motor Ombudsman
71 Great Peter Street,
London,
SW1P 2BN,
United Kingdom