Easter opening times
The Motor Ombudsman will be closed from 16:00 on Thursday 18 April and will re-open 9.00 on Tuesday 23 April.
Have you checked our Knowledge Base and our FAQs?
If you cannot find the information you are looking for please try the following:
You can find out more information about our dispute resolution service and how to submit a dispute here.
You can check whether a service and repair or vehicle sales garage is accredited to The Motor Ombudsman by using our Garage Finder or click the link to check whether your new car manufacturer or vehicle warranty product provider is accredited.
Information line opening hours
Our normal business opening hours are between 9am to 5pm Monday to Friday, excluding bank holidays.
If you are a consumer and need information you can call 0345 241 3008* (option 1).
If the lines are closed please
- Submit an online enquiry using the form below
- If you already have a case, please email us including your Email ID number and your case handler will respond as soon as possible.
*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
Complaints about Motor Ombudsman-accredited businesses
Consumers wishing to make a complaint about an accredited business should visit our Make a Complaint section where you can find out more about the service we offer and download our complaint enquiry form.
If you are a consumer with a general enquiry that is not related to a dispute or case please complete our webform below.
If you already have a case please include your case reference number so that we can easily direct your message to your adjudicator.
Garages with an enquiry about accreditation should contact us here.
If you would prefer to contact us by post, our registered address is:
The Motor Ombudsman
71 Great Peter Street,