Contact Us

 

Consumers

You can find out more information about our dispute resolution service and how to submit a dispute here.

You can check whether a service and repair or vehicle sales garage is accredited to The Motor Ombudsman by using our Garage Finder or click the link to check whether your new car manufacturer or vehicle warranty product provider is accredited.


Contact Information

Before you contact us you can find information and responses to our most frequently asked questions from within the “Consumer” area of our website.

If you cannot find the information you are looking for please try the following:

Information line opening hours

If you are a consumer and need information you can call 0345 241 3008* (option 1).

Our phone lines are currently open between 9am to 3pm Monday to Friday excluding bank holidays.

 

Please contact us during opening hours if you need to speak to someone, alternatively if the lines are closed please:

  • Submit an online enquiry using the form below
  • If you already have a case, please email us including your Email ID number and your case handler will respond as soon as possible.

*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

Email Us

If you have a general enquiry that is not related to an issue, case or dispute please complete our enquiry form.

Consumers wishing to make a complaint about an accredited business should visit our Make a Complaint section where you will able to find out more information about the service we offer and download our complaint enquiry form.

Postal Enquiries

If you would prefer to contact us by post, our registered address is:

The Motor Ombudsman
71 Great Peter Street,
London,
SW1P 2BN,
United Kingdom