You can find information and responses to our most frequently asked questions from within the “Consumer” area of our website.
If you cannot find the information you are looking for please try the following:
- Find out more about each of our four Codes of Practice
- If you wish to submit a complaint please click here
- If you are a consumer and need information you can call 0345 241 3008 (option 1); lines are open between 9am to 5pm Monday to Friday excluding bank holidays.
Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
If you have a general enquiry that is not related to an issue, case or dispute please complete our enquiry form.
Consumers wishing to make a complaint should visit our Make a Complaint section.
If you have a query about your accreditation please complete the enquiry form below.
If you are an accredited garage and need advice on a dispute you can call us on 020 7344 1651 (option 1). Lines are open between 9am to 5pm Monday to Friday excluding bank holidays.
You can find information and responses to our most frequently asked questions by clicking on the links below.
If you need any more information or need a picture to go with your story please contact us by completing the following form:
If you would prefer to contact us by post, our registered address is:
The Motor Ombudsman
71 Great Peter Street,