Contact Us

Consumers

Have you checked our Knowledge Base and our FAQs first?

Before you contact us you can find useful information in our Knowledge Base  and responses to our most frequently asked questions from within the “Consumer” area of our website.

You can check whether a service and repair or vehicle sales garage is accredited to The Motor Ombudsman by using our Garage Finder or click the link to check whether your new car manufacturer or vehicle warranty product provider is accredited.

Submitting your dispute about a Motor Ombudsman-accredited business

To submit your dispute, please access our online form here:

Submit Consumer Case (beta)

To find out more about the process, please visit the Make a Complaint section of our website .

Information line opening hours

Bank holiday closure

The Motor Ombudsman will be closed for the Bank Holiday weekend from 4pm on 23rd August 2019 until 9am on Tuesday 27th August.

Our normal business opening hours are between 9am to 5pm Monday to Friday, excluding bank holidays.

If you are a consumer and need information you can call 0345 241 3008* (option 1).

*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

Postal enquiries

If you would prefer to contact us by post, our registered address is:

The Motor Ombudsman
71 Great Peter Street,
London,
SW1P 2BN,
United Kingdom

Accessibility

If there’s anything we can do to help you access our service, please get in touch with us using the contact details above. For further information on how we might be able to help, and the types of adjustments we might be able to make, please click here.