Contact Us


Have you checked our Knowledge Base and our FAQs first?

Before you contact us you can find useful information in our Knowledge Base  and responses to our most frequently asked questions from within the “Consumer” area of our website.

If you cannot find the information you are looking for please try the following:

You can find out more information about our dispute resolution service and how to submit a dispute here.

You can check whether a service and repair or vehicle sales garage is accredited to The Motor Ombudsman by using our Garage Finder or click the link to check whether your new car manufacturer or vehicle warranty product provider is accredited.

Information line opening hours

Our normal business opening hours are between 9am to 5pm Monday to Friday, excluding bank holidays.

If you are a consumer and need information you can call 0345 241 3008* (option 1).

If the lines are closed please

  • Submit an online enquiry using the form below
  • If you already have a case, please email us including your Email ID number and we will respond as soon as possible.

*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

Online enquiries

Complaints about Motor Ombudsman-accredited businesses

Consumers wishing to make a complaint about an accredited business should visit our Make a Complaint section where you can find out more about the service we offer and download our complaint enquiry form.

General enquiries

If you are a consumer with a general enquiry that is not related to a dispute or case, please complete our webform below.

If you already have a case, please include your case reference number so that we can easily direct your message to the right team.

Garages with an enquiry about accreditation should contact us here.

Postal Enquiries

If you would prefer to contact us by post, our registered address is:

The Motor Ombudsman
71 Great Peter Street,
United Kingdom