Training

In 2015 the Consumer Rights Act and Alternative Dispute Resolution (ADR) legislation came into force. The ADR legislation means that all businesses must be able to direct consumers to a CTSI Certified Alternative Dispute Resolution (ADR) provider if they are unable to resolve a dispute.

The Motor Ombudsman in conjunction which Chartered Trading Standards Institute, have developed online training modules in Alternative Dispute Resolution (ADR) and the Consumer Rights Act 2015 and what this means for businesses.

Each modules take around 45 minutes to complete and a Chartered Trading Standards Institute certificate will be awarded upon completion for personal development records. The training will also contribute to CPD points.

The courses are available to accredited businesses for £25 each.


Alternative Dispute Resolution

Undertaking this training module will ensure you’re fully prepared and compliant with the EU Directive on Alternative Dispute Resolution. The online module focuses on a trader’s legal obligations towards consumers where they have failed to resolve a dispute.

On completion of the ADR training module you will learn:

  • What is Alternative Dispute Resolution and the types of Alternative Dispute Resolution
  • Benefits of Alternative Dispute Resolution
  • The route available to consumers to gain redress from an impartial third party and the duty of the trader to provide this information.
  • Time limits if any, for the trader to resolve the dispute directly with the consumer or transfer the dispute to the third party for mediation or arbitration.
  • How any resolution reached with the third party’s intervention will be implemented and enforced.
  • The Motor Ombudsman dispute resolution process and your role as code subscriber.

Consumer Rights Act 2015

The Consumer Rights Act consolidates eight existing laws, including the Sale of Goods Act 1979 and the Unfair Terms in Consumer Contracts Regulations 1999.

  • What are Consumer Rights and why they are legal requirements
  • Understanding legal terminology
  • What are the legal obligations of your business arising from contract of sales
  • Putting the Consumer Rights Act in practice through case studies
  • The remedies available to businesses and consumer entitlement; the right to repair, the right to reject
  • The time limits for consumers making claims against you and the limits on you restricting you liability to customers.
  • A full understanding of the new consumer landscape and the resolution procedure

Complete training