In 2015, both the Consumer Rights Act and Alternative Dispute Resolution (ADR) regulations came into force. To ensure businesses understand their legal obligations under the new legislation, The Motor Ombudsman, in conjunction with the Chartered Trading Standards Institute, has developed online training modules in ADR and the Consumer Rights Act 2015 – and what this means for businesses.

Each module takes around 45 minutes to complete and a certificate will be awarded upon completion for personal development records. The training will also contribute to CPD points.

Alternative Dispute Resolution

The ADR regulations mean that almost all businesses selling directly to consumers must be able to direct their customers to an approved ADR provider if they are unable to resolve a dispute – and let the consumer know if they are happy for that ADR provider to consider the complaint. Undertaking this training module will ensure you’re fully prepared and compliant with the ADR regulations, officially called The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. The online module focuses on a trader’s legal obligations towards consumers where they have failed to resolve a dispute.

On completion of the ADR training module, you will know:

  • What is ADR and the different types
  • Benefits of ADR
  • The route available to consumers to gain redress from an impartial third party and the duty of the business to provide this information
  • Time limits, if any, for the business to resolve the dispute directly with the consumer or transfer the dispute to the third party for ADR
  • How any resolution reached with the third party’s intervention will be implemented and enforced
  • The Motor Ombudsman dispute resolution process and your role as an accredited business

Consumer Rights Act 2015

The Consumer Rights Act consolidates eight existing consumer laws, including the Sale of Goods Act 1979 and the Unfair Terms in Consumer Contracts Regulations 1999.

On completion of the Consumer Rights Act training module, you will know:

  • What consumer rights are and why they are legal requirements
  • The legal terminology
  • The legal obligations of your business arising from contracts of sale
  • Putting the Consumer Rights Act in practice through case studies
  • The remedies available to businesses and consumer entitlement including repair, replacement, rejection and price reduction
  • The time limits for consumers making claims against you and the limits on you restricting your liability to customers.
  • A full understanding of the new consumer landscape and the resolution procedure

Complete training