Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Warranty Product case studies of how we have helped.
Vehicle Warranty Products
August 6, 2018
Vehicle Warranty Products
Faulty seat mechanism
Case StudiesThe consumer’s issue: “I purchased a vehicle and had to return it to the dealership for an investigation due to a problem with the seat. The dealer subsequently discovered that the seat mechanism had failed. The warranty provider declined my claim for the cost of the repair to be covered by the warranty. The reason … Continue reading "Faulty seat mechanism"
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May 8, 2018
Vehicle Warranty Products
EGR valve warranty claim
Case StudiesThe consumer’s issue: ““My vehicle was taken into the dealership for a diagnosis of the Exhaust Gas Recirculation (EGR) valve issues I was experiencing. Contact was made by the dealer with the warranty provider for authorisation to assess the problem and they requested photographs. The vehicle was stripped down and photographs were taken. Expecting it … Continue reading "EGR valve warranty claim"
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