Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Warranty Product case studies of how we have helped.
Vehicle Warranty Products
March 16, 2020
Vehicle Warranty Products
Gearbox replacement claim
Case StudiesThe consumer’s issue: “I became aware of a noise coming from my vehicle, so I took the car to the garage for an inspection, and was told that the gearbox needed fixing. A claim was therefore submitted to the warranty company, but it was unfortunately rejected because they said it was not a sudden failure. … Continue reading "Gearbox replacement claim"
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December 20, 2019
Vehicle Warranty Products
Worn piston rings
Case StudiesThe consumer’s issue: “My car has an engine fault, which has been diagnosed as a problem with two of the pistons. I consider this to be a sudden breakdown of a covered component, so I have asked the warranty company to cover the cost of the repair.” The accredited business’ response: The customer contacted us … Continue reading "Worn piston rings"
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