Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Warranty Product case studies of how we have helped.
Vehicle Warranty Products
November 1, 2019
Vehicle Warranty Products
Split oil cooler claim
Case StudiesThe consumer’s issue: “My car went into the garage because of an oil leak, and oil cooler was found to have split. I spoke to my warranty company to report the failure, and they said corrosion was not covered in the policy. The invoice stated that the cooler was split, not corroded and seized, which … Continue reading "Split oil cooler claim"
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November 27, 2018
Vehicle Warranty Products
Turbo fault warranty claim
Case StudiesThe consumer’s issue: “My car broke down with a turbo fault. However, the warranty company declined to cover the cost of the repair. I therefore had to pay them, and am now requesting that these are reimbursed in full.” The accredited business’ response: The car was not serviced in accordance with the manufacturer’s guidelines, which … Continue reading "Turbo fault warranty claim"
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