Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Warranty Product case studies of how we have helped.
Vehicle Warranty Products
September 3, 2020
Vehicle Warranty Products
Dual mass flywheel failure
Case StudiesThe consumer’s issue: “I purchased a used ‘15-plate hatchback in March 2019, as well as a 12-month extended warranty. Shortly after buying the car, a rattling noise was happening while changing gears, and the engine eventually would cut out. I called the warranty provider to register a claim, and I was advised to take the … Continue reading "Dual mass flywheel failure"
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May 26, 2020
Vehicle Warranty Products
Timing chain repair claim
Case StudiesThe consumer’s issue: “I purchased a ’59-plate saloon in September 2018, and bought a six-month extended warranty agreement. In March 2019, I contacted the warranty company, as my car may have had an issue with the Exhaust Gas Recirculation (EGR) valve. They booked the vehicle into an approved workshop on 11th March, and they found … Continue reading "Timing chain repair claim"
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