Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Warranty Product case studies of how we have helped.
Vehicle Warranty Products
December 20, 2019
Vehicle Warranty Products
Worn piston rings
Case StudiesThe consumer’s issue: “My car has an engine fault, which has been diagnosed as a problem with two of the pistons. I consider this to be a sudden breakdown of a covered component, so I have asked the warranty company to cover the cost of the repair.” The accredited business’ response: The customer contacted us … Continue reading "Worn piston rings"
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July 24, 2019
Vehicle Warranty Products
Wheel bearing failure claim
Case StudiesThe consumer’s issue: “The business has refused my warranty claim based on the information provided, and explained that the problem with my car was the result of wear and tear. My complaint included the point that, in their conditions and exclusions which I was given when signing up to the warranty, it states no liability … Continue reading "Wheel bearing failure claim"
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