Scania Way, Kings Lynn, Norfolk, PE30 4JH
Garage type: Franchised Dealer
Phone: 0330 1304825
Code: Vehicle Sales & Service & Repair
Garage Services
Our Mission
Given the 106 year heritage of Marshall, we are rightly proud of our family values, indeed as a customer of Marshall you can expect us to work tirelessly to exceed your expectations, and our passion to continue to stand for quality, value for money, and integrity, is equaled by our commitment to attract, retain, develop and empower the best people to deliver an unbeatable customer experience.
Payment Options
Overall rating from 265 customer reviews
Customer ratings and reviews for Marshall Ford of King's Lynn, Kings Lynn
Garage review for Marshall Ford of King's Lynn, Kings Lynn
31st Oct 2016
“I think some one should check courtesy car over with the customer before they go out with a checklist”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
29th Oct 2016
“The guy who collected and delivered the car back was great.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
27th Oct 2016
“From Gemma on reception through to Ed and John on the service desk and Martin in the workshop, everyone did what they could to help out and both myself and my grandad whose car was in for its MOT were impressed. A thank you also to Bernie the driver for c”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
27th Oct 2016
“My vehicle was in for its yearly service I received very good service as always even though the staff had changed and they didn't know me. Yes I would definitely recommend marshal ford kings lynn. Excellent well done keep up the good work.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
23rd Oct 2016
“I am completely satisfied with my experience at the Kings Lynn branch. I had a 'sit and wait' service and I was looked after very well by the service reception team who kept me plied with coffee and regular updates. I was very impressed with the level of”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
22nd Oct 2016
“1st class experience thankyou”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
22nd Oct 2016
“Car didn't need any unplanned work. Staff helpful, friendly and efficient.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
17th Oct 2016
“Really good friendly service”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
16th Oct 2016
“stop cheat customers, do your servis honestly”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
16th Oct 2016
“Over booked, had to come back, sat and waited 1 1/2 hours for MOT, other people were pampered to, apologised to and offered coffee refills, they had only been there 30 mins, I had to ask them to check if my car was ready.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
15th Oct 2016
“I assume in this that the service advisor means the gentlemen on reception and not the gentlemen who carried out the repair? I brought my vehicle back for repair a second time for the same problem, I believe a software problem on audio system. I tried to”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
15th Oct 2016
“even although there was drainage works going on Marshall's staff done a fantastic job and treated me very well.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
13th Oct 2016
“I took my car in after I recieved a recall letter , the staff were so helpful and friendly they made me feel very welcoming even though I wasn't spending any money , And they cleaned my car.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
29th Sep 2016
“Had arranged for car being serviced to be picked up at home. Heard nothing by 10.00am so phoned and was told the car would be collected imminently.Had to phone again before car was picked up at 10.40am. Would have been better if Service Dept had phoned me”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
28th Sep 2016
“Annual service carried out efficiently, pleasant customer services agent.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
23rd Sep 2016
“Will be getting in contact with the branch.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
23rd Sep 2016
“Perfect service as usual”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
18th Sep 2016
“Just first service .all OK.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
28th Aug 2016
“None”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
27th Aug 2016
“No further work was required after service. I was happy with the information provided regarding a service plan.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th Aug 2016
“When I was telephoned to book my car in for service under my service plan I was told the MOT price was”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Aug 2016
“Parking space is very limited – more space would be very welcome!”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Aug 2016
“I told Mandy on the desk that my service information was under the passenger seat. Why did the service sheet say UNABLE TO FIND???????. IT WAS THERE. Mandy on the front desk was very helpful.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Aug 2016
“All very efficient and helpful.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
22nd Aug 2016
“Spend longer testing a car which a customer says has a problem, instead of returning it saying there is no problem, when in fact the problem is still there”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
21st Aug 2016
“very efficient. friendly and helpful staff”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
21st Aug 2016
“A 2 year service carried out and completed on time. No repairs required. Very efficiently carried out.A satisfied customer. Thank you.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
20th Aug 2016
“Efficiently.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
14th Aug 2016
“Do not Return Phone calls when agreed. Poor communication.Still have not returned call with explanation when asked. Poor salesmanship need to understand basics of selling. Be very wary of servicing with them.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
14th Aug 2016
“I would like to say that I have noticed a huge improvement with the customer service over the past 5 months . Thank you”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
28th Jul 2016
“Totally happy with whole experience from start to finish”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Jul 2016
“A part required wasn't available when originally planned but the repair was rebooked extremely quickly and the service and repair carried out effectively and speedily. Mandy and Paul were as always courteous, friendly and very efficient.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Jul 2016
“I will be going back today as the 'Engine oil ' changing thing still keeps coming up. I also was also asked if I would like my car washed, I said I would but on collection it was still dirty. Reception was excellent and efficient, well done.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
20th Jul 2016
“Although the work was not completed on the same day due to the part not arriving. I was still very satisfied with the good communication from the service desk.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
18th Jul 2016
“There was no work carried out on my vehicle. I was given assistance with my service plan, I was very pleased with the help given. Thank you.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
18th Jul 2016
“Excellent service from start to finish. Service advisors could not do enough for me.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
14th Jul 2016
“Excellent service could not fault it”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
13th Jul 2016
“Parking continues to be a problem when bringing vehicle in to garage.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
26th Jun 2016
“The Ford Mastercraft Major service information does not make it clear that the fuel filter for a diesel is only changed at 37500 miles or 3 years, not whenever this service is done If the filter is not changed and not shown on the parts used list why is n”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
26th Jun 2016
“An excellent service, the only error was Marshalls forget to notify me that the service was due. Perhaps you need to review your notification system?”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
26th Jun 2016
“Good service, attention and attitude.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th Jun 2016
“Courtesy car not available when I arrived.Even though I booked a month in advance.Was given a car after a 30 minute wait.Told them I would need my car for work at 4.30.It was 5.00 before anybody could tell me if my car was ready.Very disorganised place.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Jun 2016
“As always staff very helpful and knowledgeable.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Jun 2016
“Perfect service.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Jun 2016
“Booking my car in for its 25000-mile service was easy and straightforward; a misunderstanding on my part was clearly and satisfactorily explained. It was also clearly explained to me that a manpower shortage in the workshop would delay the servicing proce”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
23rd Jun 2016
“NO!”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
22nd Jun 2016
“Service on company van was completed quicker than expected, and I was contacted as soon as it was ready to collect – very happy with the customer service from the lady on the desk at the King's Lynn branch.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
19th Jun 2016
“When the vehicle went into the main deals for a full main service i checked the coolant level of the car and it was below minimum. Got the car back and guess what still below minimum level. Dont know what kind of service it had but the coolant wasnt check”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
18th Jun 2016
“Everything fine.Have a problem with my key which keeps splitting at the join and falling off the key ring. Told at the garage this was a common problem and the only thing to do was to drill through it but they didn't have the equipment. Have you any sugge”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
17th Jun 2016
“1st Time I have used Marshall Ford in Kings Lynn for a service having previously used TC Harrisons in Peterborough. To say Marshalls are better is an understatement.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
16th Jun 2016
“Always great service from all staff , can't fault them. Car going like a bomb , great service”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
15th Jun 2016
“I never, under any circumstances, recommend any company, organisation or commodity to anyone. Why all surveys seem to include this question is to my mind ridiculous.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
13th Jun 2016
“I am basing this on the service that i received on the day that i was actually able to get my car in. There was confusion about whether i was booked in for a service and i was told that i wasn't when i rang the branch at the weekend. On the day it turned”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
13th Jun 2016
“4 visits to have a simple 5 min sensor changed. 1 visit was the wrong sensor being fitted to the wrong door even though it was telling you on the dash which one it was. 2 times wrong part ordered even when sensor was removed so they could order the right”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
29th May 2016
“Just in for a routine service but staff very friendly and helpful as always. My car was ready at the time said and cleaned inside and out, thank you all.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
27th May 2016
“Absolutely love the pick up and return free option. My car was taken whilst I was at work and beck when I got home all serviced. Also the call I got informing me of the dealership's servicing plan was useful and felt personal as it was done from locally r”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
26th May 2016
“Customer service and communication poor. Staff were not helpful on arrival. Calls promised were not made then poor excuses as to why work had not been completed. This was my first experience of a dealership and I was not impressed.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
26th May 2016
“Service team very good, had booked in for a test drive but failed to get the car organised as pre arranged.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th May 2016
“Vehicle suffered small dent during service; this was reported and resolved by service department very quickly.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
19th May 2016
“Staff were very polite and helpful – thank you”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
17th May 2016
“The costumer service is excellent”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
15th May 2016
“Excellent service and no waiting about.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
13th May 2016
“Always very good service, Well done,”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
13th May 2016
“Mandy was very helpful and helped to the highest standard. Very pleased with the way Mandy sorted things out for me.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
28th Apr 2016
“Car was in for service not repair”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th Apr 2016
“I rang in the morning with a screw embedded in a rear tyre and got an appointment early afternoon. The service received was efficient and helpful, as always. However, due to the lack of available parking spaces, I had to park some distance away from Servi”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th Apr 2016
“Everyone that I dealt with was very helpful and friendly”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Apr 2016
“Please send my thanks to Mandy and Paul on the service desk and the technicians who dealt with my car.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
22nd Apr 2016
“Excellent help and advise. First visit…. I'll be back”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
20th Apr 2016
“Quicken it up, and charge less. No wonder people don't use dealership garages. Other than that the woman on reception (mandy) was very helpful, and i felt that she actually understood my frustration.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
17th Apr 2016
“Basically I was lied to on the phone. Then when I went to collect the vehicle it was more like a sketch from Faulty Towers. We deal with Audi and Jaguar as well as Ford. You really do have a long way to go before you even get close to them.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
17th Apr 2016
“Garage overfilled oil then told next day i had checked incorrectly even though followed ford manual. Advised should check after 30 seconds after turning engine off which I'm still struggling with.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
16th Apr 2016
“I only came in for a health check which I have had regularly since buying my Focus- it was primarily to check on the brakes which may have been needing replacing parts. I was however told that another health check in June was recommended as the brakes wer”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
27th Mar 2016
“Once again a year later I am told there is no replacement vehicle until May and to pick up and return the car was a three week wait. Being a motability customer I rely on the car and to be told that I could not have one by the bookings department at Marsh”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th Mar 2016
“First class”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th Mar 2016
“It seems the On Target call centre made my booking and when I arrived at the garage I discovered the service was for 10am and the MOT for 3.30 – a very long and unsatisfactory time frame which had not been made clear.Fortunately the service desk staff (Pa”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th Mar 2016
“The car was booked in for a service and MOT via your central phone desk. However it would appear that your service department at King's Lynn were not adviced that an MOT had to be done. Hence the car was not returned up till the next day. Windscreen wiper”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
19th Mar 2016
“Very friendly and efficient in all departments. Excellent customer relations in Kings Lynn branch”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
19th Mar 2016
“Only way you can improve your service is by improving the parking facilities. It was dreadful this time!!!!!!”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
17th Mar 2016
“absolutly satisfied with marshall kings lynn. great service friendly staff.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
13th Mar 2016
“as good as it looks!”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
13th Mar 2016
“very happy with service”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
29th Feb 2016
“all good as usual ,keep up the good work”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
26th Feb 2016
“The vehicle was in for service and MOT. No repairs were done.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Feb 2016
“your team at kings lynn are very helpful the font desk team even more”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
23rd Feb 2016
“i had to get my light fixed quickly and i was very impressed with your service”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
23rd Feb 2016
“We had had the car serviced about 2 weeks prior to this fault, and because of the nature of the fault we would have expected it to be picked up, thus saving labour costs as well as the inconvenience of taking it in twice.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
21st Feb 2016
“It was helpful to be able to have a finance package for paying for services and nice to receive all the extras”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
19th Feb 2016
“No repairs just it's 2nd service !”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
19th Feb 2016
“I am 'Completely Satisfied' with the entire experience from the 'Front Desk', sales person to the engineer. Their attitude was professional and sincere. My only negative comments is the parking difficulty, the absence of disabled ramps and hard to open do”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
16th Feb 2016
“My requirements were handled efficiently and expeditiously, as always. It's always a pleasure to deal with the King's Lynn Service Desk.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
25th Jan 2016
“I am more than pleased with the work and service you carried out on my car and you even cleaned it for me well done to all concerned a big thank you”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
24th Jan 2016
“Absolutely fantastic service from staff, especially Mandy Smith at the Kings Lynn branch”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
23rd Jan 2016
“Total satisfaction. Thank you.”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
17th Jan 2016
“Very efficient from the moment I booked the car in for its service till the moment it was returned to me at my home address. First class!”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
15th Jan 2016
“Always great customer service at Kings Lynn Marshall's . Never can do enough for you all warm and friendly. I'm even getting rembered each time my car goes in for a service or Mot .”
Garage review for Marshall Ford of King's Lynn, Kings Lynn
31st Oct 2016